Purpose The objective of this study is to examine the impact of PAKSERV model on customers' satisfaction, loyalty and … The study found positive relationship of PAKSERV dimensions of service quality, customers' satisfaction, customers …

culturally sensitive scale: PAKSERV. Furthermore, the path from service quality to customer loyalty has been presented through … applying PAKSERV service quality scale. Design/methodology/approach – Following a positivist tradition, the service quality to … are satisfied with the service quality offered. All the dimensions of PAKSERV are found to significantly contribute …

Purpose – The purpose of this paper is to examine the impact of PAKSERV measures on customer satisfaction and loyalty … in the Malaysian Islamic banking context. Design/methodology/approach – The dimensionality of the PAKSERV scale is … Kuching, Malaysia. Findings – Results reveal an excellent model fit for the PAKSERV scale in collectivist cultural context of …

is to examine the efficacy of PAKSERV in deciphering the service quality of public sector hospitals in the Asian context … of Pakistan. The study used a survey method where data was collected through a questionnaire which employed the PAKSERV … using means, correlations and confirmatory factor analysis to interrogate the PAKSERV model’s reliability and confirmation …