Search Results - subject:"Service recovery performance"

Ethical leadership, trust in organization and their impacts on critical hotel employee outcomes

Eluwole, Kayode K.; Karatepe, Osman M.; Avci, Turgay - In: International journal of hospitality management 102 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013185203

Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance

Wang, Xingyu; Guchait, Priyanko; Do The Khoa; … - In: International journal of hospitality management 102 (2022), pp. 1-11

Persistent link: https://www.econbiz.de/10013185213

Does service-sales ambidexterity matter in business-to-business service recovery? : a perspective through salesforce control system

Ahmad, Bilal; Liu, Da; Akhtar, Nadeem; Siddiqi, Umar Iqbal - In: Industrial marketing management : the international … 102 (2022), pp. 351-363

Persistent link: https://www.econbiz.de/10013259101

Psychosocial safety climate as a mediator between high-performance work practices and service recovery performance : an international study in the airline industry

Mansour, Sari; Nogues, Sarah; Tremblay, Diane Gabrielle - In: International journal of human resource management 33 (2022) 21, pp. 4215-4250

Persistent link: https://www.econbiz.de/10013490970

Understanding the role of frontline employee felt obligation in services

Malhotra, Neeru; Ashill, Nicholas; Lages, Cristiana R.; … - In: The service industries journal 42 (2022) 11/12, pp. 843-871

Persistent link: https://www.econbiz.de/10013362154

Identifying aggressive versus ethical sales supervision in B2B service recovery : a multilevel perspective

Ahmad, Bilal; Liu, Da; Akhtar, Nadeem; Akbar, Muhammad … - In: Asia Pacific journal of marketing and logistics 34 (2022) 10, pp. 2331-2349

Persistent link: https://www.econbiz.de/10013553003

Green inclusive leadership and employee green behaviors in the hotel industry : does perceived green organizational support matter?

Aboramadan, Mohammed; Crawford, Joseph; Turkmenoglu, … - In: International journal of hospitality management 107 (2022), pp. 1-11

Persistent link: https://www.econbiz.de/10014227694

Job crafting and service recovery performance : insight from Indian retail banking

Zahoor, Adil - In: Decision : official journal of Indian Institute of … 48 (2021) 1, pp. 115-126

Persistent link: https://www.econbiz.de/10012585015

Effects of internal branding and brand-oriented leadership on work-related outcomes

Ayrom, Shabnam; Tumer, Mustafa - In: The service industries journal 41 (2021) 15/16, pp. 1097-1117

Persistent link: https://www.econbiz.de/10012695315

Linking error management practices with call center employees' helping behaviors and service recovery performance

Afsar, Bilal; Ali, Zeeshan; Dost, Mir; Safdar, Umar - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 11 (2017) 1, pp. 185-205

helping behavior and service recovery performance. Data were collected from 287 call center frontline employees in a large … related to helping behaviors and service recovery performance. Similarly, the interaction between supervisor and coworker …

Persistent link: https://www.econbiz.de/10011938546