factors: safety, punctuality, and aircraft; (b) competitive factors: frequency of flights, schedule, frequent flyer program … reveals that reputation, in-flight service, frequent flyer program, and aircraft have the greatest influence in driving …

characteristics of the frequent flyer and the differences between frequent flyers and occasional flyers. The results show that …

frequent flyer programmes influence customer behaviour. It aims to describe the relationships between purchase orientations and …. The development of scales which focus on reward types and the moderating impact of purchase orientations on frequent flyer …

Since American Airlines launched the first frequent flyer program in the US on May 1, 1981, the programs have ballooned … this article we review how the programs evolved over the last 30 years and introduce three typologies of frequent flyer … operating autonomous next generation programs are more likely to run a frequent flyer program that is sustainable and …

, differentiating their effects on members and non-members of the airline's frequent flyer program. The results show that passengers who … delays experienced, stronger in members of the frequent flyer program, and non-decreasing in time. …