In today's competitive environment, every bank attempts to build long-term relationships with its clients in order to …

phones provide a platform for the bank to perform banking transactions in the form of Mobile Banking. The high penetration of … mobile phones in India is the biggest driver for mobile banking in India. Most of leading banks such as ICICI, HDFC, SBI, etc …., have successfully launched their mobile banking operations in India.This study has developed a scale to facilitate an …

more on the internet banking services for customer loyalty. The study found overall significant relationship in both India … recommendations for the top level of management and bank branch managers as well. …

.Methodology/Technique – An online survey was used in the present research to explore factors that can influence commercial bank users' intention … to use FinTech services in Malaysia. The data for the current study was gathered from bank users who aged at least 18 … the most influential determinants that affect bank customers' behavioural intention to use FinTech services in Malaysia …

bank offered them all financial inclusion schemes and employees motivate them to use the banking services …