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~isPartOf:"The service industries journal"
~subject:"Confidence"
~subject:"USA"
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Dienstleistungssektor
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71
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63
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customer loyalty
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service quality
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transformative service research
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Aimin, Wang
1
Altinay, Levent
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Alves, Helena
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Bilgihan, Anil
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Dai, You-De
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Das, Saini
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Saunders, Mark
1
Van Tonder, Estelle
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Wang, Ching-Hua
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The service industries journal
Discussion paper / Centre for Economic Policy Research
109
Working paper / National Bureau of Economic Research, Inc.
82
SpringerLink / Bücher
43
Journal of retailing and consumer services
29
European Journal of Marketing
25
NBER working paper series
22
Journal of business research : JBR
21
Discussion papers / CEPR
18
International journal of hospitality management
18
Edward Elgar E-Book Archive
14
Springer eBook Collection
14
Service business
12
Managerial Finance
9
Services marketing quarterly
8
The review of economics and statistics
8
Applied economics
7
Asia Pacific journal of marketing and logistics
7
Academy of Management journal : AMJ
6
Business history
6
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
6
International Journal of Bank Marketing
6
International journal of electronic business : IJEB
6
Journal of Economic Studies
6
Journal of hospitality marketing & management
6
Journal of macroeconomics
6
Journal of strategic marketing
6
Springer eBook Collection / Economics and Finance
6
The American economic review
6
The journal of business & industrial marketing
6
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
6
American economic journal : a journal of the American Economic Association
5
Applied economics letters
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International Journal of Quality & Reliability Management
5
International journal of bank marketing
5
International journal of e-business research : an official publication of the Information Resources Management Association
5
International journal of electronic marketing and retailing : IJEMR
5
International journal of public sector performance management : IJPSPM
5
International review of economics & finance : IREF
5
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ECONIS (ZBW)
8
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1
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
2
Determinants and consequences of trust in AI-based customer service chatbots
Prakash, Ashish Viswanath
;
Joshi, Arun
;
Nim, Shubhi
; …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 642-675
Persistent link: https://www.econbiz.de/10014321618
Saved in:
3
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
4
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Saved in:
5
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
6
Unifying technology and people : revisiting service in a digitally transformed world
Kandampully, Jay
;
Bilgihan, Anil
;
Li, Daisy K.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 21-41
Persistent link: https://www.econbiz.de/10013167400
Saved in:
7
Services industries and the informal economy : an introduction
Kedir, Abbi Mamo
;
Williams, Colin C.
;
Altinay, Levent
- In:
The service industries journal
38
(
2018
)
11/12
,
pp. 645-649
Persistent link: https://www.econbiz.de/10011884593
Saved in:
8
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
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