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~isPartOf:"The service industries journal"
~subject:"Consumer behaviour"
~subject:"Dienstleistungsqualität"
~subject:"USA"
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Consumer behaviour
Dienstleistungsqualität
USA
Dienstleistungssektor
80
Service industry
80
Customer satisfaction
70
Kundenzufriedenheit
70
Service quality
62
Konsumentenverhalten
49
Beziehungsmarketing
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Relationship marketing
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customer loyalty
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service quality
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transformative service research
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Yi, Youjae
3
Altinay, Levent
2
Gao, Lily
2
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Rayburn, Steven W.
2
Roy, Sanjit
2
Wirtz, Jochen
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The service industries journal
Journal of retailing and consumer services
354
International journal of hospitality management
240
Journal of business research : JBR
224
Discussion paper / Centre for Economic Policy Research
124
The journal of services marketing
107
Journal of hospitality marketing & management
94
Service business
86
Working paper / National Bureau of Economic Research, Inc.
86
International journal of contemporary hospitality management
83
Journal of travel and tourism marketing
83
Tourism management : research, policies, practice
70
SpringerLink / Bücher
69
Services marketing quarterly
61
Total quality management & business excellence
60
Journal of air transport management
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
International journal of consumer studies
53
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
Asia Pacific journal of marketing and logistics
51
Journal of service management
50
Journal of strategic marketing
48
Tourism management perspectives : TMP
48
International journal of quality & reliability management
43
The TQM journal : the international review of organizational improvement
42
International journal of quality and service sciences
39
Journal of Islamic marketing
35
International journal of services and operations management : IJSOM
33
Journal of service research
33
The international review of retail, distribution and consumer research
32
Industrial marketing management : the international journal for industrial and high-tech firms
31
International journal of services, economics and management
31
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
31
Psychology & marketing
31
International journal of business excellence : IJBEX
30
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
Journal of internet commerce
29
Journal of service theory and practice : JSTP
29
Technological forecasting & social change : an international journal
29
The international journal of bank marketing : IJBM
29
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ECONIS (ZBW)
82
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1
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
2
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
3
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
4
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
5
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
6
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
7
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
8
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
9
Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
Saved in:
10
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
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