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~isPartOf:"The service industries journal"
~subject:"Customer service"
~subject:"USA"
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Customer service
USA
Dienstleistungssektor
80
Service industry
80
Customer satisfaction
71
Kundenzufriedenheit
71
Dienstleistungsqualität
63
Service quality
63
Consumer behaviour
49
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43
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customer satisfaction
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customer loyalty
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service quality
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transformative service research
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Altinay, Levent
1
Ashill, Nicholas
1
Belanche, Daniel
1
Berthiaume, Bilitis
1
Brun, Isabelle
1
Cantor, Victor John M.
1
Casaló, Luis V.
1
Chew, Patricia Y. P.
1
Coman, Alex
1
Das, Saini
1
Ding, Xin
1
Falter, Mareike
1
Flavián Blanco, Carlos
1
Gruenewald, Kira
1
Hadwich, Karsten
1
Ho, Bach Quang
1
Hofmeister, Johannes
1
Homayounfard, Amir
1
Isaeva, Neve
1
Joshi, Arun
1
Kedir, Abbi Mamo
1
Lages, Cristiana R.
1
Li, Richard C.
1
Malhotra, Neeru
1
Medler-Liraz, Hana
1
Naor, Michael
1
Nguyen, Nha
1
Nim, Shubhi
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Prakash, Ashish Viswanath
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Rajaobelina, Lova
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Ricard, Line
1
Saunders, Mark
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Schepers, Jeroen
1
Seger-Guttmann, Tali
1
Shainesh, G.
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Sharma, Anand K.
1
Srinivasan, V.
1
Tuan Nguyen
1
Watanabe, Kentaro
1
Williams, Colin C.
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The service industries journal
Discussion paper / Centre for Economic Policy Research
109
Working paper / National Bureau of Economic Research, Inc.
82
SpringerLink / Bücher
78
Journal of retailing and consumer services
66
International journal of hospitality management
60
Journal of business research : JBR
50
The journal of services marketing
45
Journal of Services Marketing
36
European Journal of Marketing
33
International Journal of Physical Distribution & Logistics Management
32
The TQM Magazine
30
Human Resource Management International Digest
28
International Journal of Bank Marketing
23
Journal of service research
23
NBER working paper series
23
Discussion papers / CEPR
18
Service business
18
Springer eBook Collection
18
International Journal of Retail & Distribution Management
16
International Journal of Contemporary Hospitality Management
15
International journal of contemporary hospitality management
15
Journal of service theory and practice
15
Edward Elgar E-Book Archive
14
International Journal of Quality & Reliability Management
14
Journal of service management
14
Management Decision
14
The International Journal of Logistics Management
14
Journal of service research : JSR
13
Springer eBook Collection / Business and Economics
13
Journal of Consumer Marketing
12
Journal of hospitality marketing & management
12
Services marketing quarterly
12
Journal of service theory and practice : JSTP
11
Journal of the Academy of Marketing Science
11
Marketing Intelligence & Planning
11
Strategic Direction
11
Tourism management : research, policies, practice
11
Journal of Business & Industrial Marketing
10
Journal of retailing
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ECONIS (ZBW)
15
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1
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
2
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
3
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
4
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
5
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
6
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
7
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
8
Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
Saved in:
9
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
10
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
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