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~isPartOf:"The service industries journal"
~subject:"Konsumentenverhalten"
~subject:"USA"
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Konsumentenverhalten
USA
Dienstleistungssektor
80
Service industry
80
Customer satisfaction
71
Kundenzufriedenheit
71
Dienstleistungsqualität
63
Service quality
63
Consumer behaviour
49
Beziehungsmarketing
43
Relationship marketing
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customer satisfaction
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customer loyalty
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service quality
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transformative service research
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Altinay, Levent
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The service industries journal
Journal of retailing and consumer services
306
Journal of business research : JBR
176
International journal of hospitality management
175
Discussion paper / Centre for Economic Policy Research
118
Working paper / National Bureau of Economic Research, Inc.
84
The journal of services marketing
76
Journal of hospitality marketing & management
69
Journal of travel and tourism marketing
69
SpringerLink / Bücher
60
International journal of contemporary hospitality management
55
International journal of consumer studies
53
Service business
48
Tourism management : research, policies, practice
47
Asia Pacific journal of marketing and logistics
41
Services marketing quarterly
41
Journal of strategic marketing
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
Tourism management perspectives : TMP
36
Journal of Islamic marketing
31
The international review of retail, distribution and consumer research
31
International journal of electronic marketing and retailing : IJEMR
29
Journal of service management
29
Psychology & marketing
29
International journal of retail and distribution management
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
Journal of air transport management
26
Journal of hospitality and tourism insights
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Total quality management & business excellence
26
European Journal of Marketing
25
Journal of retailing
25
NBER working paper series
25
Journal of internet commerce
24
Marketing intelligence & planning
24
Technological forecasting & social change : an international journal
24
International journal of quality and service sciences
23
Journal of service research
23
Journal of vacation marketing
23
The journal of brand management : an international journal
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ECONIS (ZBW)
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1
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
2
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
3
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
4
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
5
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
6
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
7
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
8
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
9
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
10
Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
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