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~accessRights:"restricted"
~person:"Hadwich, Karsten"
~person:"Prentice, Catherine"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
26
Relationship marketing
26
Consumer behaviour
21
Konsumentenverhalten
21
Dienstleistung
17
Service quality
13
Customer integration
12
Customer satisfaction
12
Kundenintegration
12
Kundenzufriedenheit
12
Dienstleistungsmarketing
10
Services marketing
10
Customer engagement
8
Dienstleistungsmanagement
8
Management
8
Customer retention
7
Kundenbindung
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Künstliche Intelligenz
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Services
6
Brand image
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Brand management
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Gambling
5
Glücksspiel
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Kundenorientierung
5
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Service management
5
Social Web
5
Social web
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Theorie
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Theory
5
Artificial intelligence
4
Dienstleistungsbetrieb
4
Airline
3
Brand
3
Customer loyalty
3
Customer service
3
Digitalisierung
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13
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Hadwich, Karsten
Prentice, Catherine
Han, Heesup
17
Mattila, Anna S.
10
Quach, Sara
9
Sreejesh, S.
9
Balaji, M. S.
8
Gong, Taeshik
8
Grégoire, Yany
7
Klaus, Philipp
7
Alnawas, Ibrahim
6
Bruhn, Manfred
6
Cai, Ruiying
6
Grewal, Dhruv
6
Gustafsson, Anders
6
Le Nguyen Hau
6
Patterson, Paul G.
6
Paul, Justin
6
Qu, Hailin
6
Rather, Raouf Ahmad
6
So, Kevin Kam Fung
6
Torres, Edwin N.
6
Witell, Lars
6
Wong, IpKin Anthony
6
Yi, Youjae
6
Akter, Shahriar
5
Alkire, Linda
5
Baker, Melissa A.
5
Barnes, Donald C.
5
Bilgihan, Anil
5
Bonfanti, Angelo
5
De Keyser, Arne
5
Fan, Alei
5
Guchait, Priyanko
5
Gursoy, Dogan
5
Hogreve, Jens
5
Hollebeek, Linda D.
5
Hsu, Cathy H. C.
5
Izogo, Ernest Emeka
5
Jung, Jin Ho
5
Khan, Imran
5
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Journal of retailing and consumer services
4
International journal of hospitality management
2
Journal of business research : JBR
1
Journal of customer behaviour
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of strategic marketing
1
The journal of business & industrial marketing
1
The service industries journal
1
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ECONIS (ZBW)
13
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1
Complexity of internal services : scale development and validation
Braun, Corina
;
Hadwich, Karsten
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3508-3522
Persistent link: https://www.econbiz.de/10011514851
Saved in:
2
Customer
service
well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
3
Engaging and retaining customers with AI and employee
service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
4
Customer engagement and its outcomes : the cross-level effect of
service
environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
5
An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
Saved in:
6
How do different types of customer engagement affect important relationship marketing outcomes? : an empirical analysis
Braun, Corina
;
Hadwich, Karsten
;
Bruhn, Manfred
- In:
Journal of customer behaviour
16
(
2017
)
2
,
pp. 111-144
Persistent link: https://www.econbiz.de/10011745812
Saved in:
7
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
8
The impact of artificial intelligence and employee
service
quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
9
The influence of brand experience and
service
quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
10
Embracing or fighting the urge : a multilevel investigation on casino
service
, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
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