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Complexity of internal services : scale development and validation
Braun, Corina; Hadwich, Karsten - In: Journal of business research : JBR 69 (2016) 9, pp. 3508-3522
Persistent link: https://www.econbiz.de/10011514851
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Customer service well-being : scale development and validation
Falter, Mareike; Hadwich, Karsten - In: The service industries journal 40 (2020) 1/2, pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
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Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts
Ji, Chunli; Prentice, Catherine - In: Journal of retailing and consumer services 58 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012431580
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Engaging and retaining customers with AI and employee service
Prentice, Catherine; Nguyen Tuyet-Mai - In: Journal of retailing and consumer services 56 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
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A netnographical approach to typologizing customer engagement and corporate misconduct
Hua, Lian-Lian; Prentice, Catherine; Han, Xiaoyun - In: Journal of retailing and consumer services 59 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012433740
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Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan; Wong, IpKin Anthony; Prentice, Catherine; … - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
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An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
Prentice, Catherine; Loureiro, Sandra Maria Correia - In: Journal of retailing and consumer services 38 (2017), pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
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How do different types of customer engagement affect important relationship marketing outcomes? : an empirical analysis
Braun, Corina; Hadwich, Karsten; Bruhn, Manfred - In: Journal of customer behaviour 16 (2017) 2, pp. 111-144
Persistent link: https://www.econbiz.de/10011745812
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Consumer-based approach to customer engagement : the case of luxury brands
Prentice, Catherine; Loureiro, Sandra Maria Correia - In: Journal of retailing and consumer services 43 (2018), pp. 325-332
Persistent link: https://www.econbiz.de/10011883220
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Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine; Weaven, Scott; Wong, IpKin Anthony - In: International journal of hospitality management 90 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012300149