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In-store experience and customer loyalty of TopT (Pty) Ltd
Theledi, Karabo Mpho; Mudzanani, Takalani Eric - In: African journal of business and economic research : AJBER 15 (2020) 3, pp. 203-225
Persistent link: https://www.econbiz.de/10012666417
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Achieving favourable customer outcomes through employee deviance
Boukis, Achilleas - In: The service industries journal 36 (2016) 7/8, pp. 319-338
Persistent link: https://www.econbiz.de/10011564146
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Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik; Sun, Pengchang; Kang, Min Jung - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context
Jung, Jin Ho; Yoo, Jaewon; Jung, Yeonsung - In: Journal of service theory and practice 32 (2022) 2, pp. 232-257
Persistent link: https://www.econbiz.de/10013190891
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Customer responses to employee deviance : a conservation of resources perspective
Boukis, Achilleas; Yalkin, Cagri - In: Journal of customer behaviour 18 (2019) 3, pp. 191-214
Persistent link: https://www.econbiz.de/10012257477
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Extending the scope of hotel client reactions to employee injustice : hotel employer reviews on the Internet
Melián-González, Santiago; Bulchand-Gidumal, Jacques - In: International journal of hospitality management 63 (2017), pp. 93-100
Persistent link: https://www.econbiz.de/10011705784
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How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Liu, Yang; Cheng, Peng; Ouyang, Zhe - In: Journal of retailing and consumer services 58 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
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The dark side of leadership : abusive supervision and its effects on Employee's behavior and well-being
Santos, Célia; Coelho, Arnaldo; Filipe, Ana; Marques, … - In: Journal of strategy and management 16 (2023) 4, pp. 672-688
Persistent link: https://www.econbiz.de/10014433011
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Digital innovations for customer engagement, management, and organizational improvement
Sandhu, Kamaljeet (ed.) - 2020
"This book discusses and strategizes the latest technologies and innovations and their integration, implementation, and use in businesses, as well as lifelong learning strategies in a digital environment"--
Persistent link: https://www.econbiz.de/10012394751
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Redesigning rewards for improved fairness perception and loyalty
Hareendrakumar VR; Subramoniam, Suresh; Nizar Hussain, M. - In: Vision : the journal of business perspective 24 (2020) 4, pp. 481-495
Persistent link: https://www.econbiz.de/10012388331