//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~subject:"E-commerce"
~subject:"Service quality"
~subject:"Supplier relationship management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer relationship manageme...
Similar by subject
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
E-commerce
Service quality
Supplier relationship management
Social Web
8,548
Social web
8,547
Relationship marketing
8,408
Beziehungsmarketing
8,390
Konsumentenverhalten
7,706
Consumer behaviour
7,705
Digitalisierung
6,898
Digitization
6,270
Customer satisfaction
5,543
Kundenzufriedenheit
5,464
Online-Marketing
3,495
Internet marketing
3,455
Dienstleistungsqualität
3,410
Markenführung
2,220
Brand management
2,219
Electronic Commerce
2,097
Online-Handel
1,610
Online retailing
1,608
Innovation
1,581
Markenimage
1,569
Brand image
1,566
Viral marketing
1,541
Virales Marketing
1,539
Social media
1,332
Informationstechnik
1,118
Information technology
1,093
Customer integration
1,079
Soziales Netzwerk
1,079
Kundenintegration
1,077
Social network
1,049
Lieferantenmanagement
1,003
Innovationsmanagement
979
social media
957
Confidence
946
Vertrauen
944
Einzelhandel
927
Retail trade
919
more ...
less ...
Online availability
All
Undetermined
Free
2,602
Type of publication
All
Article
5,548
Book / Working Paper
423
Journal
2
Type of publication (narrower categories)
All
Article in journal
5,304
Aufsatz in Zeitschrift
5,304
Aufsatz im Buch
237
Book section
237
Aufsatzsammlung
80
Conference paper
63
Konferenzbeitrag
63
Hochschulschrift
43
Graue Literatur
34
Non-commercial literature
34
Konferenzschrift
28
Arbeitspapier
26
Working Paper
26
Collection of articles of several authors
21
Sammelwerk
21
Case study
10
Fallstudie
10
Thesis
8
Einführung
6
Lehrbuch
6
Textbook
3
Amtsdruckschrift
2
Bibliografie
2
Collection of articles written by one author
2
Government document
2
Handbook
2
Handbuch
2
Sammlung
2
Bibliografie enthalten
1
Bibliography included
1
Conference proceedings
1
Umfrage
1
more ...
less ...
Language
All
English
5,822
German
140
Undetermined
13
Russian
1
Author
All
Han, Heesup
24
Svensson, Göran
20
Prentice, Catherine
17
Quach, Sara
15
Mattila, Anna S.
14
Sharma, Piyush
14
Thaichon, Park
13
Balaji, M. S.
12
Bilgihan, Anil
12
Gong, Taeshik
12
Sreejesh, S.
12
Wong, IpKin Anthony
12
Hollebeek, Linda D.
11
Klaus, Philipp
11
Prybutok, Victor R.
11
Roy, Sanjit
11
Casidy, Riza
10
Grégoire, Yany
10
Gustafsson, Anders
10
Law, Chun Hung Roberts
10
McColl-Kennedy, Janet R.
10
Söderlund, Magnus
10
Xu, Xun
10
Kumar, Vikas
9
Mainardes, Emerson Wagner
9
Mpinganjira, Mercy
9
Roberts-Lombard, Mornay
9
Shahin, Arash
9
Cham Tat Huei
8
Gursoy, Dogan
8
Hogreve, Jens
8
Jebarajakirthy, Charles
8
Kollmann, Tobias
8
Lee, Jin-soo
8
Qu, Hailin
8
Rather, Raouf Ahmad
8
So, Kevin Kam Fung
8
Sparks, Beverley
8
Wu, Luorong
8
Yi, Youjae
8
more ...
less ...
Institution
All
IGI Global
22
Springer Fachmedien Wiesbaden
20
World Bank Group
20
Organisation for Economic Co-operation and Development
4
OECD
3
Economic Research Institute for ASEAN and East Asia
2
Kassel University Press GmbH
2
Springer-Verlag GmbH
2
AKAD Forum <2017, Stuttgart>
1
ANZMAC Conference <2019, Wellington>
1
Annual International Scientific Conference "Digital Transformation in Industry: Trends, Management, Strategies" <4., 2022, Jekaterinburg>
1
Annual International Scientific Conference “Digital Transformation in Industry: Trends, Management, Strategies” <3., 2021, Online>
1
Association of Italian Organization Studies Academics / Annual workshop <21., 2020, Mailand>
1
Conference on "Smart Technologies for an Inclusive World" <2020, Online>
1
Digital Marketing & eCommerce Conference <4., 2023, Barcelona>
1
ENTER 2023 eTourism Conference <30., 2023, Johannesburg>
1
Edward Elgar Publishing
1
European Business School <Oestrich-Winkel>
1
European Health Care Conference <2, 2011, Hamburg>
1
European Single Market: Bausteine eines Digitalen Binnenmarktes <Veranstaltung> <2017, Wiesbaden>
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Federalʹnaja Antimonopolʹnaja Služba
1
Great Britain / Customs Establishment
1
Healthcare Information and Management Systems Society
1
Hochschule für Technik und Wirtschaft Berlin
1
IEREK
1
ISPIM Innovation Conference <33., 2022, Kopenhagen>
1
Institut Ėkonomiki <Ekaterinburg>
1
International Conference on Advances in National Brand and Private Label Marketing (NB&PL) <10., 2023, Barcelona>
1
International Conference on Business Excellence <15., 2021, Bukarest>
1
International Conference on Business Excellence <16., 2022, Bukarest>
1
International Conference on Entrepreneurship, Business and Technology <2022, Online>
1
International Conference on Information and Communication Technologies in Tourism <(1999 :Innsbruck, Austria)>
1
International Conference on Research on National Brand & Private Label Marketing <9., 2022, Barcelona>
1
International Management Conference <2021, Bhubaneswar>
1
International Scientific Conference "New Forms of Employment: Current Problems and Future Challenges" <1., 2018, Rzeszów>
1
International Scientific Conference on Digital Economy and Finances <5., 2022, Sankt Petersburg>
1
International Scientific-Practical Conference <2021, Online>
1
International Scientific-Practical Conference <2022, Online>
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
272
Journal of business research : JBR
243
Industrial marketing management : the international journal for industrial and high-tech firms
192
International journal of hospitality management
192
The journal of services marketing
107
Service business
86
The journal of business & industrial marketing
81
SpringerLink / Bücher
80
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
66
Technological forecasting & social change : an international journal
66
Journal of travel and tourism marketing
65
The service industries journal
65
Total quality management & business excellence
60
Services marketing quarterly
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
51
Journal of air transport management
49
Asia Pacific journal of marketing and logistics
48
Journal of strategic marketing
43
Springer eBook Collection
43
The TQM journal : the international review of organizational improvement
43
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
Journal of service management
39
Journal of management information systems : JMIS
38
International journal of quality & reliability management
37
Electronic commerce research
34
Journal of business-to-business marketing
34
International journal of services and operations management : IJSOM
33
International journal of quality and service sciences
32
Journal of service research
32
Journal of the Academy of Marketing Science
32
International journal of production economics
31
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
31
Journal of internet commerce
30
International journal of services, economics and management
28
International journal of electronic marketing and retailing : IJEMR
27
International journal of productivity and quality management : IJPQM
27
Journal of marketing
27
more ...
less ...
Source
All
ECONIS (ZBW)
5,960
RePEc
13
Showing
1
-
10
of
5,973
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
2
Transformative value co-creation with older customers in e-services : exploring the influence of customer participation on appreciation of digital affordances and well-being
Zhang, Yu
;
Su, Jiafu
;
Guo, Honggui
;
Lee, Jeoung Yul
; …
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013364473
Saved in:
3
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
4
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
5
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
Saved in:
6
Measuring
CRM
effectiveness in Indian stock broking services
Agrawal, Shiv Ratan
;
Mittal, Divya
- In:
Journal of global information management : an official …
27
(
2019
)
1
,
pp. 144-164
Persistent link: https://www.econbiz.de/10012006650
Saved in:
7
"I can get no e-satisfaction" : what analytics say? : evidence using satisfaction data from e-commerce
Griva, Anastasia
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209709
Saved in:
8
The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender
Haverila, Matti J.
;
Haverila, Kai
;
McLaughlin, Caitlin
- In:
International journal of electronic marketing and …
12
(
2021
)
4
,
pp. 339-356
Persistent link: https://www.econbiz.de/10012669849
Saved in:
9
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
Saved in:
10
Digitisation in retailing : the game-changing driver of industrial transformation
Sindhu, Mahwish
;
Qureshi, Tahir Masood
;
Singh, Sonia
; …
- In:
International journal of intellectual property …
13
(
2023
)
1
,
pp. 22-39
Persistent link: https://www.econbiz.de/10014320965
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->