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Service innovation : building a sustainable competitive advantage in higher education

Boon Liat Cheng; Cham Tat Huei; Dent, Michael M.; … - In: International journal of services, economics and management 10 (2019) 4, pp. 289-309

Persistent link: https://www.econbiz.de/10012178948

Entrepreneurial orientation and service innovation on consumer response : a B&B case

Wang, Edward Shih-Tse; Juan, Pei-Yi - In: Journal of small business management : JSBM ; a joint … 54 (2016) 2, pp. 532-545

Persistent link: https://www.econbiz.de/10011457292

Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution

Park, Soona; Lehto, Xinran Y. - In: International journal of hospitality management 104 (2022), pp. 1-11

Persistent link: https://www.econbiz.de/10013255930

Introducing a sensemaking perspective to the service experience

Kemppainen, Tiina; Uusitalo, Outi - In: Journal of service theory and practice 32 (2022) 2, pp. 283-301

Persistent link: https://www.econbiz.de/10013190894

Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry

Tai, Yang-Fei; Wang, Yi-Chieh; Luo, Ching-Ching - In: Service business 15 (2021) 4, pp. 667-694

Persistent link: https://www.econbiz.de/10012794106

Design Science in Tourism : Foundations of Destination Management

Fesenmaier, Daniel R. (ed.); Xiang, Zheng (ed.) - 2017

This book explores the impact of design science and design thinking on tourism planning, gathering contributions from leading authorities in the field of tourism research and providing a comprehensive and interconnected panorama of cutting-edge results that influence the current and future...

Persistent link: https://www.econbiz.de/10012396199

Transformative service research and service design : synergistic effects in healthcare

Anderson, Sidney; Alkire, Linda; Rayburn, Steven W. - In: The service industries journal 38 (2018) 1/2, pp. 99-113

Persistent link: https://www.econbiz.de/10011848039

Service design for a holistic customer experience : a process framework

Bellos, Ioannis - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1718-1736

Persistent link: https://www.econbiz.de/10012506026

Kundenbegeisterung durch Serviceinnovationen : Eine Analyse am Beispiel technologiebasierter Self-Services

Becker, Florian - 2016 - 1. Aufl. 2016

Stand der Forschung zu Kundenbegeisterung im Dienstleistungskontext -- Konzeptualisierung und Operationalisierung eines Messmodells für begeisternde Serviceinnovationen -- Entwicklung des Wirkungsmodells für begeisternde Serviceinnovationen -- Empirische Analyse des Mess- und Wirkungsmodells.

Persistent link: https://www.econbiz.de/10014018298

Kundenbegeisterung durch Serviceinnovationen : eine Analyse am Beispiel technologiebasierter Self-Services

Becker, Florian - 2015

Persistent link: https://www.econbiz.de/10011422630

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