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Unveiling the recovery time zone of tolerance : when time matters in service recovery
Hogreve, Jens; Bilstein, Nicola; Mandl, Leonhard - In: Journal of the Academy of Marketing Science 45 (2017) 6, pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
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Pre-service recovery : impact on customer satisfaction and acceptable waiting time
Qin, Jin; Xu, Fengqin; Wang, Rui - In: The service industries journal 43 (2023) 1/2, pp. 64-84
Persistent link: https://www.econbiz.de/10013540908
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Quality evaluation of group-buy websites
Yu, Zhuoxi; Wu, Yanqing; Zhao, Zhiwen - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 1-10
Persistent link: https://www.econbiz.de/10011529129
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Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline - In: The TQM journal : the international review of … 27 (2015) 6, pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
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Chinese customers' evaluation of travel website quality : a decision-tree analysis
Sun, Ping; Cárdenas, David A.; Harrill, Rich - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 476-497
Persistent link: https://www.econbiz.de/10011499274
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Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
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A new approach on the quality evaluation of tourist services
Butnaru, Gina Ionela; Miller, Amanda; Nita, Valentin; … - In: Economic research 31 (2018) 1,2, pp. 1418-1436
Persistent link: https://www.econbiz.de/10012391501
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Assessing the impact of mystery client traits on service evaluation
Brito, Pedro Quelhas; Rambocas, Meena - In: The journal of services marketing 30 (2016) 4, pp. 411-426
Persistent link: https://www.econbiz.de/10011615469
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Using the Evaluative Space Grid to better capture manifest ambivalence in customer satisfaction surveys
Audrezet, Alice; Parguel, Béatrice - In: Journal of retailing and consumer services 43 (2018), pp. 285-295
Persistent link: https://www.econbiz.de/10011883216
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Evaluating websites and web services : interdisciplinary perspectives on user satisfaction
Yannacopoulos, Denis (ed.); Manolitzas, Panagiotis (ed.);  … - 2014
the web: evaluation and benchmarking of pharmaceutical companies' websites in Greece / Athanassios Vozikis -- User page … reviews in usability testing / Leo Lentz, Sanne Elling -- Customer satisfaction evaluation for Greek online travel agencies … Whitten -- Pedagogical evaluation of e-learning websites with cognitive objectives / Georgia Kyriakaki, Nikolaos Matsatsinis …
Persistent link: https://www.econbiz.de/10011727946