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Corporate reputation and customer loyalty as the measures of competitive enterprise position : empirical analyses on the example of Polish banking sector
Szwajca, Danuta - In: Oeconomia Copernicana 7 (2016) 1, pp. 91-106
Persistent link: https://www.econbiz.de/10011499451
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Corporate greed : its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers
Caruana, Albert; Vella, Joseph; Konietzny, Jirka; … - In: Journal of financial services marketing : JFSM 23 (2018) 3/4, pp. 226-233
Persistent link: https://www.econbiz.de/10011975366
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A multi-country study of bank reputation among customers in Africa : key antecedents and consequences
Osakwe, Christian Nedu; Ruiz, Belén; Amegbe, Hayford; … - In: Journal of retailing and consumer services 56 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012389993
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Bank's service failures and bank customers' switching behavior : does bank reputation matter?
Zhao, Cong; Noman, Abu Hanifa Md.; Hassan, M. Kabir - In: International journal of bank marketing 41 (2023) 3, pp. 550-571
Persistent link: https://www.econbiz.de/10014267105
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The effect of bank reputation on loyalty : the moderating role of bank type
Sharma, Rashmi; Joshi, Richa - In: South Asian journal of business studies 13 (2024) 1, pp. 37-55
Persistent link: https://www.econbiz.de/10014526778
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Service innovation and customer performance of telecommunication service provider : a study on mediation effect of corporate reputation
Ganesan, Palanisamy; Sridhar, Manohar - In: Corporate reputation review : an international journal 19 (2016) 1, pp. 77-101
Persistent link: https://www.econbiz.de/10011552501
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How does social media advertising persuade? : an investigation of the moderation effects of corporate reputation, privacy concerns and intrusiveness
Rana, Meghna; Arora, Nilesh - In: Journal of global marketing 35 (2022) 3, pp. 248-267
Persistent link: https://www.econbiz.de/10013361608
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The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan; Boon Liat Cheng; Cham Tat Huei; Yi, … - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 1, pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
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Is corporate reputation a double-edged sword? : relative effects of perceived justice in airline service recovery
Ding, May-Ching; Ho, Ching-Wei; Lii, Yuan-Shuh - In: International journal of economics and business research 10 (2015) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10011412174
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Restaurant employee service sabotage and customer deviant behaviors : the moderating role of corporate reputation
Hu, Hsin-Hui Hu; Lai, Hung-Sheng; King, Brian - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 7, pp. 1126-1152
Persistent link: https://www.econbiz.de/10012259629