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1
Perceived service quality and customer satisfaction : a missing link in Indian banking sector
Nambiar, Bindu K.
;
Ramanathan, Hareesh N.
;
Rana, Sudhir
; …
- In:
Vision : the journal of business perspective
23
(
2019
)
1
,
pp. 44-55
Persistent link: https://www.econbiz.de/10012161362
Saved in:
2
Mobile banking service quality and customer value co-creation intention : a moderated mediated model
Hijazi, Rawa
- In:
International journal of bank marketing
40
(
2022
)
7
,
pp. 1501-1525
Persistent link: https://www.econbiz.de/10013532380
Saved in:
3
Cause related marketing and customer value : the role of service quality and perceived
risk
as mediators
Gupta, Shelleka
;
Sharma, Alka
;
Parrey, Aubid Hussain
- In:
Manthan : journal of commerce and management
5
(
2018
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10011981381
Saved in:
4
Demographic differences in Jordanian bank service quality perceptions
Al-jazzazi, Akram
;
Sultan, Parves
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 275-297
Persistent link: https://www.econbiz.de/10011707781
Saved in:
5
How do authenticity and quality perceptions affect dining experiences and recommendations of food trucks? : the moderating role of perceived
risk
Shafieizadeh, Kiyan
;
Alotaibi, Salman
;
Tao, Chen-Wei
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012436029
Saved in:
6
Effects of uncertainty visualization on attention, arousal, and judgment
Rose, Anna M.
;
Rose, Jacob M.
;
Rotaru, Kristian
; …
- In:
Behavioral research in accounting
34
(
2022
)
1
,
pp. 113-139
Persistent link: https://www.econbiz.de/10013332074
Saved in:
7
E-banking service quality and customer satisfaction : an exploratory study on India
Sardana, Shivani
;
Bajpai, V. N.
- In:
International journal of services and operations …
35
(
2020
)
2
,
pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
Saved in:
8
Evaluating service quality and service value in manufacturer-distributor settings : a systems approach
Kivijärvi, Hannu
;
Virta, Aleksi
- In:
Journal of business-to-business marketing
28
(
2021
)
1
,
pp. 21-46
Persistent link: https://www.econbiz.de/10012584484
Saved in:
9
Factors affecting relationship marketing in creating customer loyalty in the hospital services business
Afifi, Iqbal
;
Amini, Ahdia
- In:
ASEAN marketing journal : Association of Southeast …
10
(
2018
)
2
,
pp. 91-108
Persistent link: https://www.econbiz.de/10012106926
Saved in:
10
Determinants of factors for service quality excellence at dealer end leading to CRM - an AHP approach
Pothal, Lalit Kumar
;
Tripathy, Sushanta
;
Dash, Aishwarya
- In:
International journal of business excellence : IJBEX
28
(
2022
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10014234591
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