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Patient empowerment : a cross-disease exploration of antecedents and consequences
Prigge, Jana-Kristin; Dietz, Beatrix; Homburg, Christian; … - In: International journal of research in marketing : IJRM ; … 32 (2015) 4, pp. 375-386
Persistent link: https://www.econbiz.de/10011428874
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Seeking intelligence from patient experience using text mining : analysis of emergency department data
Varanasi, Padmini; Tanniru, Mohan - In: Information systems management 32 (2015) 3, pp. 220-228
Persistent link: https://www.econbiz.de/10011412961
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Factors influencing patient loyalty to outpatient medical services : an empirical analysis of the UAE's government healthcare system
Dayan, Mumin; Al Kuwaiti, Ibrahim A.; Husain, Zafar; … - In: International journal of quality & reliability management 39 (2022) 1, pp. 176-203
Persistent link: https://www.econbiz.de/10013169330
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Should I wait or should I go? : travelling versus waiting for better healthcare
Lippi Bruni, Matteo; Ugolini, Cristina; Verzulli, Rossella - In: Regional science & urban economics 89 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10013254545
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Perceived quality of hospital services from the perspective of doctors and patients : an integrative model
Guedes, Monica; Araujo, Claudia - In: Latin American business review 23 (2022) 1, pp. 1-20
Persistent link: https://www.econbiz.de/10013190133
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Moments of care : how interpersonal interactions contribute to luxury experiences of healthcare consumers
Kreuzer, Maria; Cado, Vesna; Raïes, Karine - In: Journal of business research : JBR 116 (2020), pp. 482-490
Persistent link: https://www.econbiz.de/10012257646
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Imaging room and beyond : the underlying economics behind physicians' test-ordering behavior in outpatient services
Dai, Tinglong; Akan, Mustafa; Tayur, Sridhar - In: Manufacturing & service operations management : M & SOM 19 (2017) 1, pp. 99-113
Persistent link: https://www.econbiz.de/10011669520
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Giving voice to all patients : on patients at the margins and their intention and perceived ability to complain
Salge, Torsten Oliver; Antons, David; Cichy, Patrick; … - In: Health care management review : HCM review 43 (2018) 2, pp. 126-137
Persistent link: https://www.econbiz.de/10011845638
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Investigating healthcare hotel travelers' overall image formation : impact of cognition, affect, and conation
Han, Heesup; Hwang, Jinsoo - In: Tourism and hospitality research : the surrey quarterly … 18 (2018) 3, pp. 346-356
Persistent link: https://www.econbiz.de/10011884838
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How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.; Danaher, Tracey S.; Gallan, … - In: Journal of business research : JBR 79 (2017), pp. 247-259
Persistent link: https://www.econbiz.de/10011745308