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Quality risk assessment model for airline services concerning Taiwanese airlines

Hu, Kai-Chieh; Hsiao, Man-Wei - In: Journal of air transport management 53 (2016), pp. 177-185

Persistent link: https://www.econbiz.de/10011546508

Operational determinants of airline service quality : worldwide cross-regional analysis

Alkhatib, Saleh F.S.; Migdadi, Yazan K. A. - In: Quality management journal : QMJ 25 (2018) 4, pp. 186-200

Persistent link: https://www.econbiz.de/10012309506

Operations strategies alignment patterns and service quality : airline global analysis

Alkhatib, Saleh; Migdadi, Yazan Khalid Abed-Allah - In: Quality management journal : QMJ 26 (2019) 3, pp. 144-156

Persistent link: https://www.econbiz.de/10012309552

The impact of airline service quality on passengers’ behavioral intentions using passenger satisfaction as a mediator

Shah, Faisal Tehseen; Syed, Zaineb; Imam, Abeer; Raza, Aiman - In: Journal of air transport management 85 (2020), pp. 1-12

Persistent link: https://www.econbiz.de/10012253168

An investigation of service quality, customer satisfaction and loyalty in China's airline market

Jiang, Hongwei; Zhang, Yahua - In: Journal of air transport management 57 (2016), pp. 80-88

Persistent link: https://www.econbiz.de/10011610821

Evaluating airline service quality using a combined fuzzy decision-making approach

Perçin, Selçuk - In: Journal of air transport management 68 (2018), pp. 48-60

Persistent link: https://www.econbiz.de/10011845850

Interval type-2 hesitant fuzzy set method for improving the service quality of domestic airlines in Turkey

Deveci, Muhammet; Özcan, Ender; John, Robert; Öner, … - In: Journal of air transport management 69 (2018), pp. 83-98

Persistent link: https://www.econbiz.de/10011865565

FIPIA with information entropy : a new hybrid method to assess airline service quality

Atalay, Kumru Didem; Atalay, Buket; Isin, Feride Bahar - In: Journal of air transport management 76 (2019), pp. 67-77

Persistent link: https://www.econbiz.de/10012119113

Operational determinants of airline service quality : worldwide cross-regional analysis

Alkhatib, Saleh F. S.; Migdadi, Yazan K. A. - In: Quality management journal : QMJ 25 (2018) 4, pp. 186-200

Persistent link: https://www.econbiz.de/10011976342

Fuzzy SERVQUAL Analysis in Airline Services

Ozlem, Aydin; Fatma, Pakdil - In: Organizacija 41 (2008) 3, pp. 108-115

This study is aimed at measuring and summarizing the perceived and expected service quality of passengers of an international airline and to provide the passengers' opinions to the decision makers employing fuzzy logic. The appropriate fuzzification procedure was determined to be the trapezoidal...

Persistent link: https://www.econbiz.de/10011009152