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1
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
2
Validating service quality (SERVQUAL) in
healthcare
: measuring patient satisfaction using their perceptions in Jordan
Ibrahim, Mohammed Shaker
- In:
Journal of information & knowledge management : JIKM
19
(
2020
)
1
,
pp. 2040021-1-2040021-13
Persistent link: https://www.econbiz.de/10012292689
Saved in:
3
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
4
Factors affecting patient satisfaction : an exploratory study for quality management in the
health-care
sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
5
Using an adapted approach to the Kano model to identify patient needs from various patient roles
Gustavsson, Susanne
;
Gremyr, Ida
;
Sarenmalm, Elisabeth Kenne
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 151-162
Persistent link: https://www.econbiz.de/10011534398
Saved in:
6
How service design can improve the patient experience
Rego, Sofia
;
Pereira, Leandro
;
Dias, Álvaro Lopes
; …
- In:
International journal of services, economics and management
13
(
2022
)
4
,
pp. 410-449
Persistent link: https://www.econbiz.de/10013552729
Saved in:
7
Determinants of patient satifaction with
hospital
service quality in the context of Iranian health care market
Noorossana, Rassoul
;
Delshad, Adel Talaei
;
Nayebpour, …
- In:
International journal of operations and quantitative …
27
(
2021
)
3
,
pp. 287-302
Persistent link: https://www.econbiz.de/10013362104
Saved in:
8
Seeking intelligence from patient experience using text mining : analysis of emergency department data
Varanasi, Padmini
;
Tanniru, Mohan
- In:
Information systems management
32
(
2015
)
3
,
pp. 220-228
Persistent link: https://www.econbiz.de/10011412961
Saved in:
9
Correlation between attributes concerning social media marketing and private
healthcare
sector
Sharma, Vaishali
;
Gupta, Mahima
- In:
Manthan : journal of commerce and management
6
(
2019
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012139469
Saved in:
10
The four Ps of patient experience : a new strategic framework informed by theory and practice
Kash, Bita A.
;
McKahan, Molly
;
Tomaszewski, Lesley
; …
- In:
Health marketing quarterly
35
(
2018
)
4
,
pp. 313-325
Persistent link: https://www.econbiz.de/10011979399
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