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The anomaly of airline passenger behavioral intention : a comparison between low-cost and full-service airlines
Auryn Rachma Maulisa; Rahayu Hijrah Hati - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 2, pp. 75-90
Persistent link: https://www.econbiz.de/10012106923
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The impact of an aircraft's service environment on perceptions of in-flight food quality
Messner, Wolfgang - In: Journal of air transport management 53 (2016), pp. 123-130
Persistent link: https://www.econbiz.de/10011546137
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Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist; Natcha Thawesaengskulthai; … - In: Journal of air transport management 53 (2016), pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
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Quality risk assessment model for airline services concerning Taiwanese airlines
Hu, Kai-Chieh; Hsiao, Man-Wei - In: Journal of air transport management 53 (2016), pp. 177-185
Persistent link: https://www.econbiz.de/10011546508
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Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese; Basak, Ecem; Calisir, Fethi - In: Journal of air transport management 53 (2016), pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
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Mergers and service quality in the airline industry : a silver lining for air travelers?
Steven, Adams B.; Alamdar Yazdi, Amirhossein; Dresner, … - In: Transportation research / E : an international journal 89 (2016), pp. 1-13
Persistent link: https://www.econbiz.de/10011494140
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Detecting passengers' heterogeneity on airlines’ services using SP data
Bellizzi, Maria Grazia; Dell'Olio, Luigi; Eboli, Laura; … - In: Journal of air transport management 96 (2021), pp. 1-7
Persistent link: https://www.econbiz.de/10013041115
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Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun; Lho, Heejung Linda; Han, Heesup - In: Journal of travel and tourism marketing 38 (2021) 4, pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
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Exemplary airline service quality is the way forward to secure passenger confidence in air travel : an empirical study in Malaysia
Deepa, M. V.; Jayaraman, Krishnaswamy; Keloth, Seethal - In: International journal of productivity and quality … 32 (2021) 3, pp. 383-411
Persistent link: https://www.econbiz.de/10012516457
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Self-service technology adoption by air passengers : a case study of fast air travel services in Taiwan
Lien, Che-Hui; Hsu, Maxwell K.; Shang, Jing-Zhi; Wang, … - In: The service industries journal 41 (2021) 9/10, pp. 671-695
Persistent link: https://www.econbiz.de/10012586856