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Showing
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1
The drivers of customer satisfaction and loyalty in automotive aftermarket industry
Chandel, Jyoti Kumar
;
Mohiuddin, Syed Aulia
;
Mishra, G. P.
- In:
International journal of business excellence : IJBEX
29
(
2023
)
3
,
pp. 351-371
Persistent link: https://www.econbiz.de/10014294167
Saved in:
2
The dawn of traditional CX metrics? : examining satisfaction, EXQ, and WAR
Imhof, Gustavo
;
Klaus, Philipp
- In:
International journal of market research
62
(
2020
)
6
,
pp. 673-688
Persistent link: https://www.econbiz.de/10012308994
Saved in:
3
Examining the relationships among service features, customer loyalty and switching barriers in the Greek banking sector
Koutsothanassi, Eleni
;
Bouranta, Nancy
;
Psomas, Evangelos
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 425-440
Persistent link: https://www.econbiz.de/10011772150
Saved in:
4
Brand loyalty among Norwegian car owners
Jørgensen, Finn
;
Mathisen, Terje Andreas
;
Pedersen, Hassa
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 256-264
Persistent link: https://www.econbiz.de/10011528702
Saved in:
5
Customer experience evaluation of the car rental industry in Delhi NCR
Deshwal, Pankaj
;
Kumar, Ankit
;
Soni, Umang
;
Verma, Roshil
- In:
International journal of intelligent enterprise
9
(
2022
)
2
,
pp. 226-243
Persistent link: https://www.econbiz.de/10013256156
Saved in:
6
The mediation role of brand trust and satisfaction between brand image and loyalty
Gelaidan, Hamid Mahmood
;
Mabkhot, Hashed Ahmad
; …
- In:
Journal for global business advancement : JGBA
14
(
2021
)
6
,
pp. 845-862
Persistent link: https://www.econbiz.de/10013353220
Saved in:
7
The effects of brand relationships on justice perceptions in service recovery
Gonçalves Filho, Cid
;
Kiefer, Kip
;
Fetscherin, Marc
; …
- In:
Journal of consumer marketing
40
(
2023
)
3
,
pp. 315-327
Persistent link: https://www.econbiz.de/10014275988
Saved in:
8
Kommunikationsqualität in persönlichen Kundenbeziehungen : Konzeptualisierung und empirische Prüfung
Frommeyer, Astrid
-
2005
Größen, wie z.B. Kommunikationszufriedenheit, Vertrauen,
Kundenzufriedenheit
und Kundenbindung analysiert. Als Basis der …
Persistent link: https://www.econbiz.de/10014017330
Saved in:
9
Influence factors of customer-based brand equity : a study on China mobile phone industry
Guo, Wenqiu
;
Zhou, Liying
- In:
International journal of financial engineering
8
(
2021
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012654694
Saved in:
10
Service quality and customer delight : considering the mediating role of satisfaction and loyalty
Nazeri, Ali
;
Kazemi, Seyed Mohamad Mehdi
;
Shahriyari, Rozita
- In:
International journal of management development : IJMD
2
(
2022
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10013256638
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