//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Managing Robotics in Retail :...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Artificial intelligence
5,365
Künstliche Intelligenz
5,111
Consumer behaviour
2,116
Innovation adoption
2,007
Innovationsakzeptanz
2,003
Konsumentenverhalten
1,907
Retailing
1,651
Customer service
1,281
Robots
1,021
Service quality
996
Dienstleistungsqualität
920
Robot
912
Kundenservice
911
Innovation
910
Machine learning
865
Roboter
863
Customer satisfaction
845
Forecasting model
840
Prognoseverfahren
840
Relationship marketing
837
Theory
820
Theorie
816
Beziehungsmarketing
805
Innovation diffusion
773
Innovationsdiffusion
770
Kundenzufriedenheit
739
Technischer Fortschritt
717
Technological change
715
Retail trade
666
Einzelhandel
651
machine learning
589
Digitalisierung
578
Technology adoption
564
Digitization
557
artificial intelligence
557
Service innovation
520
Innovationsmanagement
428
Social Web
424
Social web
424
Big data
423
more ...
less ...
Online availability
All
Undetermined
Free
8,782
Type of publication
All
Article
12,430
Book / Working Paper
1,514
Journal
6
Other
1
Type of publication (narrower categories)
All
Article in journal
7,999
Aufsatz in Zeitschrift
7,999
research-article
1,416
Aufsatz im Buch
966
Book section
966
non-article
548
Aufsatzsammlung
296
Arbeitspapier
267
Working Paper
267
Graue Literatur
261
Non-commercial literature
261
case-report
248
technical-paper
233
review-article
191
Hochschulschrift
106
Conference paper
92
Konferenzbeitrag
92
review
90
viewpoint
81
conceptual-paper
79
Konferenzschrift
49
Collection of articles of several authors
48
Sammelwerk
48
Case study
30
Fallstudie
30
Thesis
16
Amtsdruckschrift
15
Government document
15
Lehrbuch
11
Handbook
10
Handbuch
10
Einführung
6
Interview
4
Systematic review
4
Übersichtsarbeit
4
Festschrift
3
Glossar enthalten
3
Glossary included
3
Ratgeber
3
Textbook
3
more ...
less ...
Language
All
English
13,007
Undetermined
518
German
416
Spanish
10
Russian
4
Turkish
1
Author
All
Bogue, Robert
46
Dwivedi, Yogesh Kumar
36
Hollingum, Jack
36
Rooks, Brian
27
Rigelsford, Jon
24
Kochan, Anna
23
Fernie, John
21
Bloss, Richard
19
Pantano, Eleonora
19
Parida, Vinit
19
Alexander, Nicholas
18
Witell, Lars
18
Daim, Tugrul U.
17
Grewal, Dhruv
17
Gustafsson, Anders
17
Pransky, Joanne
17
Jones, Peter
16
Vasarhelyi, Miklos A.
16
Dias, Álvaro Lopes
15
Acemoglu, Daron
14
Bruhn, Manfred
14
Costa, Renato J. Lopes da
14
Edvardsson, Bo
14
Gans, Joshua
14
Hadwich, Karsten
14
Koster, René de
14
Kumar, Vikas
14
Merrilees, Bill
14
Pereira, Leandro
14
Wamba, Samuel Fosso
14
Warnaby, Gary
14
Yuen, Kum Fai
14
Broadbridge, Adelina
13
Chatterjee, Sheshadri
13
Gonçalves, Rui
13
Gupta, Shivam
13
Kumar, Anil
13
Vrontis, Demetris
13
Wirtz, Jochen
13
Huang, Ming-Hui
12
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
102
National Bureau of Economic Research
81
IGI Global
78
OECD
29
C.E.P.R. Discussion Papers
19
Edward Elgar Publishing
17
Springer-Verlag GmbH
13
Springer Gabler <Firma>
8
Walter de Gruyter GmbH & Co. KG
5
Springer International Publishing
4
IEA
3
Information Resources Management Association
3
Technische Universität Ilmenau
3
World Bank Group
3
Deutscher Dialogmarketing Verband
2
Economics Department, Organisation de Coopération et de Développement Économiques (OCDE)
2
Karlsruher Institut für Technologie
2
Nomos Verlagsgesellschaft
2
Springer Nature Switzerland AG
2
Wissenschaftlicher Interdisziplinärer Kongress für Dialogmarketing <14., 2019, Pforzheim>
2
"Artificial Intelligence in the Gulf: Challenges and Opportunities" Workshop <2019, Cambridge>
1
AI: Intelligent Machines, Smart Policies <Veranstaltung> <2017, Paris>
1
AKAD University
1
Academy of Marketing Science / Annual Conference <2023, New Orleans, La.>
1
Akademie für Technikfolgenabschätzung in Baden-Württemberg
1
Banco de Desarrollo de América Latina
1
Current Business Issues in African Countries Conference <4., 2023, Agadir; Online>
1
Daimler und Benz Stiftung
1
Digital Technologies in Teaching and Learning Strategies <Veranstaltung> <2021, Rostow am Don>
1
Disrupting Mobility Summit <2015, Cambridge, Mass.>
1
Dr. Rainer Hampp <Firma>
1
Département Sciences Sociales, Agriculture et Alimentation, Espace et Environnement (SAE2), Institut National de la Recherche Agronomique (INRA)
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Fachtagung Modellierung <2016, Karlsruhe>
1
Florida Atlantic University
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
Helmut-Schmidt-Universität
1
Hochschule für Technik Stuttgart
1
Hogrefe Verlag
1
ICServ <5., 2017, Wien>
1
more ...
less ...
Published in...
All
Industrial Robot: An International Journal
977
International Journal of Retail & Distribution Management
490
Technological forecasting & social change : an international journal
313
Journal of business research : JBR
276
Journal of retailing and consumer services
238
Springer eBook Collection
166
International journal of production research
164
European journal of operational research : EJOR
156
International journal of hospitality management
148
SpringerLink / Bücher
148
Discussion papers / CEPR
97
European Journal of Marketing
95
NBER working paper series
81
International journal of production economics
72
Journal of Services Marketing
72
Strategic Direction
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
The journal of services marketing
70
Finance research letters
69
Human Resource Management International Digest
68
International journal of business information systems : IJBIS
67
Journal of Consumer Marketing
64
The service industries journal
63
International journal of contemporary hospitality management
57
Energy economics
53
IEEE transactions on engineering management : EM
53
Management science : journal of the Institute for Operations Research and the Management Sciences
53
International Journal of Physical Distribution & Logistics Management
52
Marketing Intelligence & Planning
52
Computational economics
51
Journal of retailing
51
Journal of Product & Brand Management
49
Journal of financial services marketing
48
Journal of hospitality marketing & management
48
Industrial Robot: the international journal of robotics research and application
47
Marketing Science
47
Industrial Management & Data Systems
46
Journal of the Academy of Marketing Science
43
Operations research
42
International Journal of Bank Marketing
41
more ...
less ...
Source
All
ECONIS (ZBW)
10,453
Other ZBW resources
2,975
RePEc
514
BASE
6
USB Cologne (EcoSocSci)
3
Showing
1
-
10
of
13,951
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Managing robotics in retail : a service systems perspective
Meyer, Patrick
-
2022
Persistent link: https://www.econbiz.de/10013339298
Saved in:
2
Service
robot
implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
3
Living and working with service
robots
: a TCCM analysis and considerations for future research
De Keyser, Arne
;
Kunz, Werner H.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 165-196
Persistent link: https://www.econbiz.de/10012880722
Saved in:
4
Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
5
Service
robot
verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
Saved in:
6
Being seen ... by human or machine? : acknowledgment effects on customer responses differ between human and robotic service workers
Frank, Darius-Aurel
;
Otterbring, Tobias
- In:
Technological forecasting & social change : an …
189
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014266108
Saved in:
7
Examining the effects of robotic service on brand experience : the moderating role of hotel segment
Chan, Ambrose Pak Ho
;
Tung, Vincent Wing Sun
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 458-468
Persistent link: https://www.econbiz.de/10012179419
Saved in:
8
Customer acceptance of frontline service
robots
in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
Saved in:
9
"My colleague is a
robot
" : exploring frontline employees' willingness to work with collaborative service
robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
Saved in:
10
It takes two to empower : customer responses to empowerment recovery in the context of
robot
service failure
Yu, Jing
;
Liu, Xiaoming
;
He, Mang
;
Huang, Liman (Mandy)
; …
- In:
International journal of hospitality management
120
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015071094
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->