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~isPartOf:"Applied economics"
~isPartOf:"Journal of Australian political economy"
~isPartOf:"Journal of business research : JBR"
~subject:"Service quality"
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Service quality
Relationship marketing
655
Beziehungsmarketing
653
Australien
503
Australia
498
Consumer behaviour
382
Konsumentenverhalten
382
Brand management
162
Markenführung
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Balaji, M. S.
5
Gustafsson, Anders
3
Arnold, Todd J.
2
Babin, Barry J.
2
Choi, Sunmee
2
Hutzinger, Clemens
2
Krishnan, Balaji C.
2
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2
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2
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2
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2
Teck Ming Tan
2
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2
Weitzl, Wolfgang
2
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2
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2
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1
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1
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1
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1
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1
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1
Armirotto, Vincent
1
Arthur, Jeffrey B.
1
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1
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Applied economics
Journal of Australian political economy
Journal of business research : JBR
Journal of retailing and consumer services
181
International journal of hospitality management
135
The journal of services marketing
102
The service industries journal
83
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Journal of hospitality marketing & management
54
Services marketing quarterly
54
International journal of contemporary hospitality management
51
Journal of service research : JSR
48
Journal of travel and tourism marketing
47
Service business
43
Journal of service management
39
The TQM journal : the international review of organizational improvement
34
Tourism management : research, policies, practice
34
Journal of service research
33
Cogent business & management
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
30
Industrial marketing management : the international journal for industrial and high-tech firms
29
International journal of quality and service sciences
29
Journal of strategic marketing
28
Asia Pacific journal of marketing and logistics
26
The international journal of bank marketing : IJBM
26
Journal of air transport management
25
Marketing intelligence & planning
25
Journal of the Academy of Marketing Science
24
International journal of services and operations management
22
Managing service quality : MSQ ; an international journal
22
Total quality management & business excellence
21
International journal of services, economics and management
20
International journal of productivity and quality management : IJPQM
19
International journal of services and operations management : IJSOM
19
Journal of service theory and practice
19
Psychology & marketing
19
International journal of electronic customer relationship management : IJECRM
18
International journal of quality & reliability management
18
European journal of marketing : EJM
17
International journal of electronic marketing and retailing : IJEMR
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of service theory and practice : JSTP
17
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ECONIS (ZBW)
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1
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
2
Organizational behavior in innovation, marketing, and purchasing in business service contexts : an agenda for academic inquiry
Holmlund, Maria
;
Kowalkowski, Christian
;
Biggemann, Sergio
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2457-2462
Persistent link: https://www.econbiz.de/10011491056
Saved in:
3
Service failure and recovery in B2B markets : a morphological analysis
Baliga, Ashwin J.
;
Chawla, Vaibhav
;
Sunder M., Vijaya
; …
- In:
Journal of business research : JBR
131
(
2021
),
pp. 763-781
Persistent link: https://www.econbiz.de/10012545044
Saved in:
4
Relocating empowerment as a management concept for Asia
Cheung, Catherine
;
Baum, Tom
;
Wong, Alan
- In:
Journal of business research : JBR
65
(
2012
)
1
,
pp. 36-41
Persistent link: https://www.econbiz.de/10009549728
Saved in:
5
How quality, value, image, and satisfaction create loyalty at a Chinese telecom
Lai, Fujun
;
Griffin, Mitch
;
Babin, Barry J.
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 980-986
Persistent link: https://www.econbiz.de/10003887607
Saved in:
6
Customer satisfaction with service recovery
Gustafsson, Anders
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1220-1222
Persistent link: https://www.econbiz.de/10003897473
Saved in:
7
Social perspectives of e-contact center for loyalty building
Park, Jungkun
;
Chung, HoEun
;
Rutherford, Brian
- In:
Journal of business research : JBR
64
(
2011
)
1
,
pp. 34-38
Persistent link: https://www.econbiz.de/10008806357
Saved in:
8
Perceived controllability and service expectations : influences on customer reactions following service failure
Choi, Sunmee
;
Mattila, Anna S.
- In:
Journal of business research : JBR
61
(
2008
)
1
,
pp. 24-30
Persistent link: https://www.econbiz.de/10003595227
Saved in:
9
How corporate reputation, quality, and value influence online loyalty
Caruana, Albert
;
Ewing, Michael
- In:
Journal of business research : JBR
63
(
2010
)
9/10
,
pp. 1103-1110
Persistent link: https://www.econbiz.de/10008652762
Saved in:
10
The effects of 3rd party consensus information on service expectations and online trust
Benedicktus, Ray L.
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 846-853
Persistent link: https://www.econbiz.de/10009229001
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