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Small retailer's new product acceptance in emerging market : a grounded theory approach
Shaikh, Ateeque; Gandhi, Aradhana - In: Asia Pacific journal of marketing and logistics 28 (2016) 3, pp. 547-564
Persistent link: https://www.econbiz.de/10011585253
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Effect of channel integration quality on consumer responses within omni-channel retailing
Chen, Tser-yieth; Yeh, Tsai-lien; Wu, Hsueh Ling; Deng, Ssu - In: Asia Pacific journal of marketing and logistics 35 (2023) 1, pp. 149-173
Persistent link: https://www.econbiz.de/10013553040
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Evaluating specific service quality aspects which impact on customers' behavioural loyalty in high-tech internet services
Thaichon, Paramaporn; Jebarajakirthy, Charles - In: Asia Pacific journal of marketing and logistics 28 (2016) 1, pp. 141-159
Persistent link: https://www.econbiz.de/10011529483
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An empirical inquiry into the antecedents and consequences of perceived e-retailer's resilience
Raju, G. Amar; Roy, Souvik; Mandal, Santanu - In: International journal of services, economics and management 9 (2018) 3/4, pp. 208-230
Persistent link: https://www.econbiz.de/10012035887
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A fresh look at the role of switching cost in influencing customer loyalty : empirical investigation using structural equation modelling analysis
Ram, Jiwat; Wu, Ming-Lu - In: Asia Pacific journal of marketing and logistics 28 (2016) 4, pp. 616-633
Persistent link: https://www.econbiz.de/10011622557
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Service quality, customer satisfaction and loyalty in the Yemeni mobile service market
Akroush, Mamoun N.; Dawood, Shuhd A.; Affara, Israa B. - In: International journal of services, economics and management 7 (2015) 1, pp. 53-73
Persistent link: https://www.econbiz.de/10011607179
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The effects of service quality on internet service provider customers' behaviour : a mixed methods study
Quach, Sara; Jebarajakirthy, Charles; Thaichon, Park - In: Asia Pacific journal of marketing and logistics 28 (2016) 3, pp. 435-463
Persistent link: https://www.econbiz.de/10011583360
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Exploring the service profit chain in a Thai bank
Pichate Benjarongrat; Neal, Mark - In: Asia Pacific journal of marketing and logistics 29 (2017) 2, pp. 432-452
Persistent link: https://www.econbiz.de/10011636637
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Roles of trust on rapport and satisfaction in services
Fatima, Johra Kayeser; Razzaque, Mohammed Abdur - In: Asia Pacific journal of marketing and logistics 26 (2014) 6, pp. 566-578
Persistent link: https://www.econbiz.de/10010495841
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Understanding the antecedents of service decisions : an integration of service promiscuity and customer citizenship behaviour
Godwin, Benny J.; Wright, Rowena - In: International journal of services, economics and management 10 (2019) 1, pp. 34-54
Persistent link: https://www.econbiz.de/10012178909