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~isPartOf:"Asia Pacific journal of marketing and logistics"
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Kundenzufriedenheit : Beschwer...
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Beziehungsmarketing
107
Relationship marketing
107
Consumer behaviour
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Customer satisfaction
43
Kundenzufriedenheit
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Brand image
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Asia Pacific journal of marketing and logistics
SpringerLink / Bücher
1,486
Journal of business research : JBR
682
Journal of retailing and consumer services
599
Industrial marketing management : the international journal for industrial and high-tech firms
431
Gabler Edition Wissenschaft
349
Springer eBook Collection / Business and Economics
330
Springer eBook Collection
320
International journal of hospitality management
310
The journal of services marketing
249
Research
244
Europäische Hochschulschriften / 5
217
The service industries journal
199
The journal of business & industrial marketing
193
Lehrbuch
185
Journal of the Academy of Marketing Science
176
Journal of strategic marketing
173
International journal of electronic customer relationship management : IJECRM
142
Journal of service research : JSR
137
Journal of hospitality marketing & management
133
International journal of contemporary hospitality management
129
Journal of marketing
129
Journal of travel and tourism marketing
122
Journal of service management
116
The journal of product & brand management
113
Journal of retailing
112
Psychology & marketing
110
The journal of brand management : an international journal
110
Tourism management : research, policies, practice
110
European journal of marketing : EJM
106
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
105
Cogent business & management
104
essentials
102
Gabler Research
100
Marketing intelligence & planning
99
Hamburger Schriften zur Marketingforschung
97
Schriftenreihe Merkur : Schriften zum innovativen Marketing-Management
97
Services marketing quarterly
96
Service business
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
89
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ECONIS (ZBW)
113
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1
Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
Saved in:
2
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
3
Chinese students' complaining behavior : hearing the silence
FitzPatrick, Mary
;
Davey, Janet
;
Dai, Lijuan
- In:
Asia Pacific journal of marketing and logistics
24
(
2012
)
5
,
pp. 738-754
Persistent link: https://www.econbiz.de/10009686052
Saved in:
4
Dissatisfaction toward O2O websites : expectation disconfirmation and justice perspective
Che, Tong
;
Ji, Meng
;
Zheng, Xiabing
;
Feng, Bo
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
1
,
pp. 190-208
Persistent link: https://www.econbiz.de/10012798117
Saved in:
5
Impact of service failure severity and agreeableness on consumer switchover intention : mediating role of consumer forgiveness
Riaz, Zeeshan
;
Khan, Muhammad Ishfaq
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
3
,
pp. 420-434
Persistent link: https://www.econbiz.de/10011583333
Saved in:
6
The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Cui, Jinsheng
;
Zhong, Jianan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2621-2644
Persistent link: https://www.econbiz.de/10014430271
Saved in:
7
Does polychronicity among sales employees develop B2B service recovery? : a dual assessment through ambidextrous leadership
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Waheed, Abdul
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2785-2807
Persistent link: https://www.econbiz.de/10014430285
Saved in:
8
Identifying aggressive versus ethical sales supervision in B2B service recovery : a multilevel perspective
Ahmad, Bilal
;
Liu, Da
;
Akhtar, Nadeem
;
Akbar, Muhammad …
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2331-2349
Persistent link: https://www.econbiz.de/10013553003
Saved in:
9
Food risk and knowledge in the satisfaction-repurchase loyalty relationship
Ho Huy Tuu
;
Olsen, Svein O.
- In:
Asia Pacific journal of marketing and logistics
21
(
2009
)
4
,
pp. 521-536
Persistent link: https://www.econbiz.de/10003905844
Saved in:
10
Consumer tribes : membership, consumption and building loyalty
Mitchell, Cleo
;
Imrie, Brian C.
- In:
Asia Pacific journal of marketing and logistics
23
(
2011
)
1
,
pp. 39-56
Persistent link: https://www.econbiz.de/10008905962
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