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Organizational culture on customer delight in the hospitality industry
Kao, Chiu-Ying; Tsaur, Sheng-Hshiung; Wu, Tsung-Chiung - In: International journal of hospitality management 56 (2016), pp. 98-108
Persistent link: https://www.econbiz.de/10011521555
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Managing Swiss Hospitality : how cultural antecedents of innovation and customer-oriented value systems can influence performance in the hotel industry
Tajeddini, Kayhan; Trueman, Myfanwy - In: International journal of hospitality management 31 (2012) 4, pp. 1119-1129
Persistent link: https://www.econbiz.de/10009566988
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Does employer branding facilitate the retention of healthcare employees? : a mediation moderation study through organisational identification, psychological involvement, and employ...
Salameh, Anas Abdelsatar Mohammad; Aman-Ullah, Attia; … - In: International journal of hospitality management 112 (2023), pp. 1-8
Persistent link: https://www.econbiz.de/10014334498
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When patrons become perpetrators : examining the negative effects of customer incivility for Hospitality employees
Srivastava, Shalini; Madan, Poornima; Alzeiby, Ebtesam … - In: International journal of hospitality management 122 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015072446
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The effect of relational benefits on perceived value in relation to customer loyalty : an empirical study in the Australian coffee outlets industry
Chen, Po-tsang; Hu, Hsin-hui - In: International journal of hospitality management 29 (2010) 3, pp. 405-412
Persistent link: https://www.econbiz.de/10003983139
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Examining the role of wine brand love on brand loyalty : a multi-country comparison
Drennan, Judy; Bianchi, Constanza; Cacho-Elizondo, Silvia; … - In: International journal of hospitality management 49 (2015), pp. 47-55
Persistent link: https://www.econbiz.de/10011377622
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Validating a DEA-based menu analysis model using structural equation modeling
Reynolds, Dennis; Taylor, Jim - In: International journal of hospitality management 30 (2011) 3, pp. 584-587
Persistent link: https://www.econbiz.de/10009130573
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Social Evolution, Corporate Culture, and Exploitation
Schlicht, Ekkehart - 2002
It has been claimed that the market fosters selfishness and thereby undermines the moral basis of society. This thesis has been developed with an emphasis on market exchange. Everyday life is, however, predominantly shaped by interactions in the workplace rather than by shopping behaviour. This...
Persistent link: https://www.econbiz.de/10010262244
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The hospitality culture scale : a measure organizational culture and personal attributes
Dawson, Mary; Abbott, JeAnna; Shoemaker, Stowe - In: International journal of hospitality management 30 (2011) 2, pp. 290-300
Persistent link: https://www.econbiz.de/10008908392
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Casino management : exploring gender-based differences in perceptions of managerial work
Schaap, James Ike; Stedham, Yvonne; Yamamura, Jeanne H. - In: International journal of hospitality management 27 (2008) 1, pp. 87-97
Persistent link: https://www.econbiz.de/10003666810