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CUSTOMER RELATIONSHIP MANAGEME...
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Beziehungsmarketing
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Business horizons
Journal of business research : JBR
648
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
312
International journal of hospitality management
281
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
187
Journal of strategic marketing
171
Journal of the Academy of Marketing Science
171
International journal of electronic customer relationship management : IJECRM
143
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Gabler Edition Wissenschaft
110
Asia Pacific journal of marketing and logistics
107
Journal of retailing
107
The journal of brand management : an international journal
107
Journal of service management
106
Marketing intelligence & planning
105
Cogent business & management
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
The international review of retail, distribution and consumer research
74
Journal of financial services marketing : JFSM
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ECONIS (ZBW)
69
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1
Who is the better player? : off-field battle on Facebook and Twitter
Tiago, Teresa
;
Tiago, Flávio Borges
;
Dias Faria, Sandra
; …
- In:
Business horizons
59
(
2016
)
2
,
pp. 175-183
Persistent link: https://www.econbiz.de/10011451882
Saved in:
2
We've got the power! : how customer power affects supply chain relationships
Flynn, Barbara Bechler
;
Zhao, Xiande
;
Huo, Baofeng
; …
- In:
Business horizons
51
(
2008
)
3
,
pp. 169-174
Persistent link: https://www.econbiz.de/10003732728
Saved in:
3
Using product design strategically to create deeper consumer connections
Noble, Charles H.
;
Kumar, Minu
- In:
Business horizons
51
(
2008
)
5
,
pp. 441-450
Persistent link: https://www.econbiz.de/10003766732
Saved in:
4
Competing with quality service in good times and bad
Berry, Leonard L.
- In:
Business horizons
52
(
2009
)
4
,
pp. 309-317
Persistent link: https://www.econbiz.de/10003865402
Saved in:
5
Process completeness: strategies for aligning service systems with customers' service needs
Piccoli, Gabriele
;
Brohman, M. Kathryn
;
Watson, Richard T.
- In:
Business horizons
52
(
2009
)
4
,
pp. 367-376
Persistent link: https://www.econbiz.de/10003865701
Saved in:
6
Selling and sales management
Fine, Leslie M.
- In:
Business horizons
50
(
2007
)
3
,
pp. 185-191
Persistent link: https://www.econbiz.de/10003462995
Saved in:
7
Maximizing customer value via mass customized e-consumer services
Grenci, Richard T.
;
Watts, Charles A.
- In:
Business horizons
50
(
2007
)
2
,
pp. 123-132
Persistent link: https://www.econbiz.de/10003425854
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8
The science of customers: an interview with Youngsuk Chi, Vice Chairperson and Global Managing director of Academic and Customer Relations, Elsevier
Chi, Youngsuk
;
Dalton, Catherine M.
- In:
Business horizons
50
(
2007
)
3
,
pp. 193-198
Persistent link: https://www.econbiz.de/10003468244
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9
Fine tuning market oriented practices
Gray, Brendan J.
- In:
Business horizons
53
(
2010
)
4
,
pp. 371-383
Persistent link: https://www.econbiz.de/10003989581
Saved in:
10
Efficiency, effectiveness, emergence : the three stages of designing for consumers
Berthon, Pierre R.
;
Pitt, Leyland F.
- In:
Business horizons
53
(
2010
)
4
,
pp. 419-425
Persistent link: https://www.econbiz.de/10003989590
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