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Customer engagement : contemporary issues and challenges
Journal of business research : JBR
697
Journal of retailing and consumer services
600
SpringerLink / Bücher
433
Industrial marketing management : the international journal for industrial and high-tech firms
423
International journal of hospitality management
306
The journal of services marketing
267
The service industries journal
246
The journal of business & industrial marketing
215
Journal of the Academy of Marketing Science
175
Journal of strategic marketing
171
Journal of service management
151
Journal of service research : JSR
148
International journal of electronic customer relationship management : IJECRM
143
International journal of contemporary hospitality management
130
Journal of marketing
128
Gabler Edition Wissenschaft
126
Journal of travel and tourism marketing
119
Journal of hospitality marketing & management
116
Tourism management : research, policies, practice
115
Services marketing quarterly
113
The journal of product & brand management
113
European journal of marketing : EJM
111
Journal of retailing
109
The journal of brand management : an international journal
108
Asia Pacific journal of marketing and logistics
107
Psychology & marketing
106
Marketing intelligence & planning
105
Cogent business & management
103
Springer eBook Collection / Business and Economics
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Service business
96
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
88
European journal of operational research : EJOR
87
The international journal of bank marketing : IJBM
87
International journal of production economics
86
Journal of marketing management : MM
84
Springer eBook Collection
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
79
Journal of service research
79
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ECONIS (ZBW)
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1
Customer engagement behaviours and value co-creation
Alexander, Matthew
;
Jaakkola, Elina
- In:
Customer engagement : contemporary issues and challenges
,
(pp. 3-20)
.
2016
Persistent link: https://www.econbiz.de/10011430570
Saved in:
2
Economic outcomes of customer engagement : emerging findings, contemporary theoretical perspectives, and future challenges
Beckers, Sander F. M.
;
Doorn, Jenny van
;
Verhoef, Peter C.
- In:
Customer engagement : contemporary issues and challenges
,
(pp. 21-52)
.
2016
Persistent link: https://www.econbiz.de/10011430574
Saved in:
3
Partner engagement : a perspective on B2B engagement
Vivek, Shiri D.
;
Dalela, Vivek
;
Beatty, Sharon E.
- In:
Customer engagement : contemporary issues and challenges
,
(pp. 53-66)
.
2016
Persistent link: https://www.econbiz.de/10011430589
Saved in:
4
Exploring customer engagement : a multi-stakeholder perspective
Hollebeek, Linda D.
- In:
Customer engagement : contemporary issues and challenges
,
(pp. 67-82)
.
2016
Persistent link: https://www.econbiz.de/10011430591
Saved in:
5
Creating brand engagement on digital, social and mobile media
Malthouse, Edward C.
;
Calder, Bobby J.
;
Vandenbosch, Mark B.
- In:
Customer engagement : contemporary issues and challenges
,
(pp. 85-101)
.
2016
Persistent link: https://www.econbiz.de/10011430596
Saved in:
6
Social media engagement : a construct of positively and negatively valenced engagement behaviours
Dolan, Rebecca
;
Conduit, Jodie
;
Fahy, John
- In:
Customer engagement : contemporary issues and challenges
,
(pp. 102-123)
.
2016
Persistent link: https://www.econbiz.de/10011430600
Saved in:
7
Nature and purpose of engagement platforms
Breidbach, Christoph F.
;
Brodie, Roderick J.
- In:
Customer engagement : contemporary issues and challenges
,
(pp. 124-136)
.
2016
Persistent link: https://www.econbiz.de/10011430607
Saved in:
8
Customer engagement in technology-bases and high-contact intefaces
Verleye, Katrien
;
De Keyser, Arne
- In:
Customer engagement : contemporary issues and challenges
,
(pp. 137-151)
.
2016
Persistent link: https://www.econbiz.de/10011430743
Saved in:
9
Website engagement
Hyder, Antonio
;
Bigné Alcañiz, J. Enrique
- In:
Customer engagement : contemporary issues and challenges
,
(pp. 152-168)
.
2016
Persistent link: https://www.econbiz.de/10011430748
Saved in:
10
Strategic drivers of customer and employee engagement : practical applications
Roberts, Christopher
;
Alpert, Frank
;
Roberts, Carissa
- In:
Customer engagement : contemporary issues and challenges
,
(pp. 171-192)
.
2016
Persistent link: https://www.econbiz.de/10011430758
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