//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Discussion paper"
~isPartOf:"Quarterly bulletin / Bank of England"
~isPartOf:"The service industries journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Großbritannien
835
United Kingdom
794
Dienstleistungssektor
304
Service industry
301
Customer satisfaction
175
Kundenzufriedenheit
175
Dienstleistungsqualität
143
Service quality
143
Deutschland
100
Germany
99
Estimation
89
Schätzung
89
Beziehungsmarketing
80
Relationship marketing
80
Innovation
77
Consumer behaviour
73
Konsumentenverhalten
73
USA
71
United States
68
Geldpolitik
64
Monetary policy
61
Produktivität
57
Theorie
57
Theory
57
Productivity
56
Bibliometrics
52
Bibliometrie
52
Services
47
Dienstleistung
46
EU countries
46
EU-Staaten
46
Innovationsmanagement
46
Innovation management
45
France
44
Frankreich
44
Inflation
44
Impact assessment
40
Wirkungsanalyse
40
Industrie
35
Customer service
34
more ...
less ...
Online availability
All
Free
425
Undetermined
159
Type of publication
All
Article
826
Book / Working Paper
510
Type of publication (narrower categories)
All
Article in journal
804
Aufsatz in Zeitschrift
804
Arbeitspapier
439
Working Paper
439
Graue Literatur
432
Non-commercial literature
432
Collection of articles of several authors
17
Sammelwerk
17
Case study
5
Fallstudie
5
Conference proceedings
4
Konferenzschrift
4
Aufsatzsammlung
3
Umfrage
1
more ...
less ...
Language
All
English
1,286
Undetermined
38
German
12
French
1
Author
All
Bryson, Alex
27
Machin, Stephen
27
Manning, Alan
26
Van Reenen, John
23
Wadsworth, Jonathan
14
Marsden, David
13
Bloom, Nicholas
11
Kaiser, Ulrich
11
Bunn, Philip
10
Williams, Colin C.
10
Bell, Brian
9
Martin, Ralf
9
Petrongolo, Barbara
9
Redding, Stephen
9
Altinay, Levent
8
Criscuolo, Chiara
8
Clark, Andrew E.
7
Georgiadis, Andreas
7
Sampson, Thomas
7
Spengel, Christoph
7
Gibbons, Steve
6
Overman, Henry G.
6
Willman, Paul
6
Young, Garry
6
Bailey, Stephen J.
5
Barwell, Richard
5
Belfield, Richard
5
Benito, Andrew
5
Breinlich, Holger
5
Dhingra, Swati
5
Fleche, Sarah
5
Genakos, Christos
5
Gregg, Paul
5
Jacobs, Otto H.
5
Joyce, Michael A. S.
5
Layard, Peter R. G.
5
Novy, Dennis
5
Oulton, Nicholas
5
Pissaridēs, Christophoros A.
5
Powdthavee, Nattavudh
5
more ...
less ...
Institution
All
Centre for Economic Performance
56
Wissenschaftszentrum Berlin für Sozialforschung
3
Bank of England
2
Bank of England / Derivatives Markets Survey Team
1
Financial Services Authority
1
Großbritannien / National Economic Development Office
1
University of East Anglia / School of Development Studies
1
more ...
less ...
Published in...
All
Discussion paper
Quarterly bulletin / Bank of England
The service industries journal
Discussion paper series / IZA
1,095
The economic journal : the journal of the Royal Economic Society
1,011
Applied economics
766
Journal of business research : JBR
759
Cmnd.
739
NBER working paper series
727
The economic history review : a journal of economic and social history
695
Discussion paper / Centre for Economic Policy Research
688
IZA Discussion Paper
668
Working paper / National Bureau of Economic Research, Inc.
647
NBER Working Paper
616
Scottish journal of political economy : the journal of the Scottish Economic Society
543
Journal of retailing and consumer services
527
International journal of hospitality management
499
IZA Discussion Papers
464
Regional studies
437
Oxford economic papers
402
Economica
383
Fiscal studies : the journal of the Institute for Fiscal Studies
375
Research policy : policy, management and economic studies of science, technology and innovation
368
SpringerLink / Bücher
366
Working paper
361
National Institute economic review
360
Oxford bulletin of economics and statistics
355
Technological forecasting & social change : an international journal
322
BJIR : an international journal of employment relations
293
CESifo working papers
293
The journal of services marketing
286
Tourism management : research, policies, practice
283
Industrial relations journal
282
The Manchester School of Economic and Social Studies
276
Oxford review of economic policy
272
Cmnd
265
The bankers' magazine : and journal of the money market and railway digest
264
The journal of economic history
264
The banker : global financial intelligence
259
British tax review
258
more ...
less ...
Source
All
ECONIS (ZBW)
1,336
Showing
1
-
10
of
1,336
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
2
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
3
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
4
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
5
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
6
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
7
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
8
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
9
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
10
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->