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When proactive employees meet the autonomy of work : a moderated mediation model based on agency theory and job characteristics theory
Ma, Emily Jintao; Du, Juan; Xu, Shi; Wang, Yao-Chin; … - In: International journal of hospitality management 107 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10014227652
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The influence of service brand orientation on hotel employees' attitude and behaviors in China
King, Ceridwyn; So, Kevin Kam Fung; Grace, Debra - In: International journal of hospitality management 34 (2013), pp. 172-180
Persistent link: https://www.econbiz.de/10009766712
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Applying service profit chain model to the Korean restaurant industry
Kim, Gi-jin - In: International journal of hospitality management 36 (2014), pp. 1-13
Persistent link: https://www.econbiz.de/10010239422
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Refreshing hotel satisfaction studies by reconfiguring customer review data
Zhou, Lingqiang; Ye, Shun; Pearce, Philip; Wu, Mao-ying - In: International journal of hospitality management 38 (2014), pp. 1-10
Persistent link: https://www.econbiz.de/10010364611
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The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty
Gao, Bo Wendy; Lai, Ivan K. W. - In: International journal of hospitality management 44 (2015), pp. 38-47
Persistent link: https://www.econbiz.de/10010501241
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Pay for performance and work attitudes : the mediating role of employee-organization service value congruence
Chiang, Flora F. T.; Birtch, Thomas A. - In: International journal of hospitality management 29 (2010) 4, pp. 632-640
Persistent link: https://www.econbiz.de/10008758179
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High performance work systems and organizational service performance : the roles of different organizational climates
Lin, Yi-Ting; Liu, Nien-Chi - In: International journal of hospitality management 55 (2016), pp. 118-128
Persistent link: https://www.econbiz.de/10011497986
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The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen; Ling, Qian; Liu, Yanling; Hu, Rong - In: International journal of hospitality management 97 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
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Dancing with service robots : the impacts of employee-robot collaboration on hotel employees' job crafting
Song, Yue; Zhang, Mengying; Hu, JiaJing; Cao, Xingping - In: International journal of hospitality management 103 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013209291
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Safety or service? : effects of employee prosocial safety-rule-breaking on consumer satisfaction
Shum, Cass; Ghosh, Ankita - In: International journal of hospitality management 103 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209292