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Cruising in the 21st century : who works while others play?
Gibson, Philip - In: International journal of hospitality management 27 (2008) 1, pp. 42-52
Persistent link: https://www.econbiz.de/10003666322
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The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min - In: International journal of hospitality management 28 (2009) 3, pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
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Job crafting and customer service behaviors in the hospitality industry : mediating effect of job passion
Teng, Hsiu-Yu - In: International journal of hospitality management 81 (2019), pp. 34-42
Persistent link: https://www.econbiz.de/10012128314
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Customer mistreatment and service performance : a self-consistency perspective
Park, Jeongdoo; Kim, Hyun Jeong - In: International journal of hospitality management 86 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012241518
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What is professional attire today? : a conjoint analysis of personal presentation attributes
Ruetzler, Tanya; Taylor, Jim; Reynolds, Dennis; Baker, … - In: International journal of hospitality management 31 (2012) 3, pp. 937-943
Persistent link: https://www.econbiz.de/10009544273
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Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung; Choi, Youngsoo; Olson, Eric - In: International journal of hospitality management 33 (2013), pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
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Reducing burnout and enhancing job satisfaction : critical role of hotel employees' emotional intelligence and emotional labor
Lee, JungHoon; Ok, Chihyung - In: International journal of hospitality management 31 (2012) 4, pp. 1101-1112
Persistent link: https://www.econbiz.de/10009566991
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Explicating restaurant performance : the nature and foundations of sustainable service and organizational environment
Chou, Sheng-Fang; Horng, Jeou-Shyan; Liu, Chih-Hsing; … - In: International journal of hospitality management 72 (2018), pp. 56-66
Persistent link: https://www.econbiz.de/10011872695
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Effects of a reward program on inducing desirable customer behaviors : the role of purchase purpose, reward-type and reward redemption timing
Choi, Sunmee; Kim, Sooyun - In: International journal of hospitality management 32 (2013), pp. 237-244
Persistent link: https://www.econbiz.de/10009718395
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Employee satisfaction, customer satisfaction, and financial performance : an empirical examination
Chi, Christina G.; Gursoy, Dogan - In: International journal of hospitality management 28 (2009) 2, pp. 245-253
Persistent link: https://www.econbiz.de/10003827275