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Impact of total quality management on customer satisfaction in Indian banking sector
Pattanayak, Durgesh; Punyatoya, Plavini - In: International journal of productivity and quality … 16 (2015) 2, pp. 127-147
Persistent link: https://www.econbiz.de/10011525869
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Improving service quality through managing customer contact : case of airlines
Hwang, Su-Young; Choung, Eun-Mi; Boo, Je-Man; Kim, … - In: International journal of productivity and quality … 15 (2015) 2, pp. 203-214
Persistent link: https://www.econbiz.de/10011376522
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Designing a mathematical model for indicators of service quality in the tourism industry based on SERVQUAL and Rembrandt methods
Yazdi, Amir Karbassi - In: International journal of productivity and quality … 15 (2015) 4, pp. 511-527
Persistent link: https://www.econbiz.de/10011376598
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Developing the Kano model by service quality robust design : an integrative approach
Shahin, Arash; Janatyan, Nasibeh - In: International journal of productivity and quality … 16 (2015) 4, pp. 373-389
Persistent link: https://www.econbiz.de/10011458749
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A framework to measure transit service quality areas to be managed
Barabino, Benedetto; Deiana, Eusebio; Mozzoni, Sara - In: International journal of productivity and quality … 16 (2015) 4, pp. 390-415
Persistent link: https://www.econbiz.de/10011458755
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An empirical investigation of the relationship between TQM practices, quality performance, and customer satisfaction level
Anil, Anu P.; Satish, K. P. - In: International journal of productivity and quality … 26 (2019) 1, pp. 96-117
Persistent link: https://www.econbiz.de/10012027749
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Evaluation of healthcare service quality management in an Iranian hospital by using fuzzy logic
Jahantigh, Farzad Firouzi - In: International journal of productivity and quality … 26 (2019) 2, pp. 160-175
Persistent link: https://www.econbiz.de/10012027774
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The effect of combining knowledge-based practices and healthcare policies on healthcare quality
Kolagar, Milad; Hosseini, Seyed Mohammad Hassan - In: International journal of productivity and quality … 26 (2019) 3, pp. 247-275
Persistent link: https://www.econbiz.de/10012027781
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Association of interacting quality initiatives and quality awards with performance : the effect of context
Upadhyaya, Gururaj; Bhat, K. Subrahmanya - In: International journal of productivity and quality … 26 (2019) 3, pp. 353-370
Persistent link: https://www.econbiz.de/10012027792
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Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance : performance analysis ; the ca...
Goharshenasan, Ali; Shahin, Arash; Esmaelian, Majid - In: International journal of productivity and quality … 18 (2016) 1, pp. 116-134
Persistent link: https://www.econbiz.de/10011577593