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Keys for successful implementation of total quality management in hospitals
Carman, James M.; Shortell, Stephen M.; Foster, Richard W. - In: Health care management review : HCM review 35 (2010) 4, pp. 283-293
Persistent link: https://www.econbiz.de/10008668637
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Use of foreign-educated nurses and patient satisfaction in U.S. hospitals
Mazurenko, Olena; Menachemi, Nir - In: Health care management review : HCM review 41 (2016) 4, pp. 306-315
Persistent link: https://www.econbiz.de/10011591454
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Do hospitals that do the right thing have more satisfied patients?
Tajeu, Gabriel S.; Kazley, Abby Swanson; Menachemi, Nir - In: Health care management review : HCM review 40 (2015) 4, pp. 348-355
Persistent link: https://www.econbiz.de/10011374632
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Measuring patient satisfaction's relationship to hospital cost efficiency : can administrators make a difference?
Huerta, Timothy R.; Harle, Christopher A.; Ford, Eric W.; … - In: Health care management review : HCM review 41 (2016) 1, pp. 56-63
Persistent link: https://www.econbiz.de/10011421772
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The four Ps of patient experience : a new strategic framework informed by theory and practice
Kash, Bita A.; McKahan, Molly; Tomaszewski, Lesley; … - In: Health marketing quarterly 35 (2018) 4, pp. 313-325
Persistent link: https://www.econbiz.de/10011979399
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Examination of the relationship between management and clinician perception of patient safety climate and patient satisfaction
Mazurenko, Olena; Richter, Jason; Kazley, Abby Swanson; … - In: Health care management review : HCM review 44 (2019) 1, pp. 79-89
Persistent link: https://www.econbiz.de/10011982157
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Social media : how hospital Facebook activity may influence patient satisfaction
Richter, Jason P.; Kazley, Abby Swanson - In: Health marketing quarterly 37 (2020) 1, pp. 1-9
Persistent link: https://www.econbiz.de/10012200165
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Impact of relational coordination on staff and patient outcomes in outpatient surgical clinics
Gittell, Jody Hoffer; Logan, Caroline; Cronenwett, Jack; … - In: Health care management review : HCM review 45 (2020) 1, pp. 12-20
Persistent link: https://www.econbiz.de/10012157697
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The relationship between emergency department wait times and inpatient satisfaction
Davenport, Polly J.; O'Connor, Stephen J.; Szychowski, … - In: Health marketing quarterly 34 (2017) 2, pp. 97-112
Persistent link: https://www.econbiz.de/10011706883
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Developing a framework of service convenience in health care : an exploratory study for a primary care provider
Tuzovic, Sven; Kuppelwieser, Volker - In: Health marketing quarterly 33 (2016) 2, pp. 127-148
Persistent link: https://www.econbiz.de/10011517947