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Do hospitals that do the right thing have more satisfied patients?
Tajeu, Gabriel S.; Kazley, Abby Swanson; Menachemi, Nir - In: Health care management review : HCM review 40 (2015) 4, pp. 348-355
Persistent link: https://www.econbiz.de/10011374632
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Patient experience and hospital profitability : is there a link?
Richter, Jason P.; Muhlestein, David B. - In: Health care management review : HCM review 42 (2017) 3, pp. 247-257
Persistent link: https://www.econbiz.de/10011717201
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A new service development integrated model
Lee, Yu-cheng; Chen, Jih-kuang - In: The service industries journal 29 (2009) 11/12, pp. 1669-1686
Persistent link: https://www.econbiz.de/10003928655
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Consumers' captive service experiences : it's you and me
Rayburn, Steven W. - In: The service industries journal 35 (2015) 15/16, pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
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Service encounters as bases for innovation
Sundbo, Jon; Sundbo, Donna; Henten, Anders - In: The service industries journal 35 (2015) 5/6, pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
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Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong; Zhang, Zili; Law, Rob - In: The service industries journal 34 (2014) 6, pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
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Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari - In: The service industries journal 36 (2016) 1/2, pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
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Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney; Alkire, Linda; Rayburn, Steven W. - In: The service industries journal 38 (2018) 1/2, pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
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Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga; Weber, Tiziana Brenner Beauchamp; … - In: The service industries journal 39 (2019) 11/12, pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
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Customer service well-being : scale development and validation
Falter, Mareike; Hadwich, Karsten - In: The service industries journal 40 (2020) 1/2, pp. 181-202
Persistent link: https://www.econbiz.de/10012207504