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Investigating healthcare brand communities : the impact of online hospital reviews
Church, E. Mitchell; Chakraborty, Subhajit - In: Health marketing quarterly 35 (2018) 2, pp. 120-133
Persistent link: https://www.econbiz.de/10011979329
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The four Ps of patient experience : a new strategic framework informed by theory and practice
Kash, Bita A.; McKahan, Molly; Tomaszewski, Lesley; … - In: Health marketing quarterly 35 (2018) 4, pp. 313-325
Persistent link: https://www.econbiz.de/10011979399
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Patients' preferences for family medicine physicians' video biographies
Perrault, Evan K. - In: Health marketing quarterly 33 (2016) 4, pp. 342-352
Persistent link: https://www.econbiz.de/10011628493
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Social media : how hospital Facebook activity may influence patient satisfaction
Richter, Jason P.; Kazley, Abby Swanson - In: Health marketing quarterly 37 (2020) 1, pp. 1-9
Persistent link: https://www.econbiz.de/10012200165
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Understanding the factors that influence patient satisfaction with ambulance services
Bogomolova, Svetlana; Tan, P. J.; Dunn, S. P.; … - In: Health marketing quarterly 33 (2016) 2, pp. 163-180
Persistent link: https://www.econbiz.de/10011517975
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Subjective quality information : effects of patient experience outcomes and display formats on evaluation and choice intentions
Dietrich, Martin; Renner, Simone - In: Health marketing quarterly 32 (2015) 3, pp. 234-249
Persistent link: https://www.econbiz.de/10011383939
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Patient satisfaction and organizational impact : a hierarchical linear modeling approach
Otani, Koichiro; Kim, B. Joon; Waterman, Brian; … - In: Health marketing quarterly 29 (2012) 3, pp. 256-269
Persistent link: https://www.econbiz.de/10009657662
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A descriptive analysis of nursing satisfaction : first-time versus non-first-time medical-surgical patients
Oetker-Black, Sharon; Petrochuk, Michael - In: Health marketing quarterly 29 (2012) 4, pp. 303-310
Persistent link: https://www.econbiz.de/10009714050
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Patient satisfaction scores and their relationship to hospital website quality measures
Ford, Eric W.; Huerta, Timothy R.; Diana, Mark L.; … - In: Health marketing quarterly 30 (2013) 4, pp. 334-348
Persistent link: https://www.econbiz.de/10010244736
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Determinants of patient satisfaction with public hospital services
Ladhari, Riadh; Rigaux-Bricmont, Benny - In: Health marketing quarterly 30 (2013) 4, pp. 299-318
Persistent link: https://www.econbiz.de/10010244751