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Programming quality of festivals : conceptualization, measurement, and relation to consequences
Yan, Qi; Zhang, Hanqin; Li, Mimi - In: International journal of contemporary hospitality management 24 (2012) 4, pp. 653-673
Persistent link: https://www.econbiz.de/10009568741
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Hospitality quality : new directions and new challenges
Crick, Anne P.; Spencer, Andrew H. - In: International journal of contemporary hospitality management 23 (2011) 4, pp. 463-478
Persistent link: https://www.econbiz.de/10009266606
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From customer satisfaction to customer delight : creating a new standard of service for the hotel industry
Torres, Edwin N.; Kline, Sheryl - In: International journal of contemporary hospitality management 25 (2013) 5, pp. 642-659
Persistent link: https://www.econbiz.de/10009774270
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Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan; Cai, Ruiying; Anaya, Gerardo Joel - In: International journal of contemporary hospitality management 29 (2017) 9, pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
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Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil; Marvi, Reza; Foroudi, Pantea - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
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A new service development integrated model
Lee, Yu-cheng; Chen, Jih-kuang - In: The service industries journal 29 (2009) 11/12, pp. 1669-1686
Persistent link: https://www.econbiz.de/10003928655
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Consumers' captive service experiences : it's you and me
Rayburn, Steven W. - In: The service industries journal 35 (2015) 15/16, pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
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Service encounters as bases for innovation
Sundbo, Jon; Sundbo, Donna; Henten, Anders - In: The service industries journal 35 (2015) 5/6, pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
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Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong; Zhang, Zili; Law, Rob - In: The service industries journal 34 (2014) 6, pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
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Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari - In: The service industries journal 36 (2016) 1/2, pp. 1-20
Persistent link: https://www.econbiz.de/10011564479