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Generic dimensionality of hospitality in the hotel industry : a host-guest relationship perspective
Ariffin, Ahmad Azmi M. - In: International journal of hospitality management 35 (2013), pp. 171-179
Persistent link: https://www.econbiz.de/10010225816
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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
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Hospitality beyond the commercial domain : a triadic conceptualisation of hospitality in tourism from a host-guest encounter perspective
Munasinghe, Sarath; Hemmington, Nigel; Schänzel, Heike; … - In: International journal of hospitality management 107 (2022), pp. 1-7
Persistent link: https://www.econbiz.de/10014227644
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Improving service management in budget hotels
Peng, Jianping; Zhao, Xinyuan; Mattila, Anna S. - In: International journal of hospitality management 49 (2015), pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
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Purpose of stay and willingness to stay as dimensions to identify and evaluate hotel experiences
Alcántara-Alcover, Enrique; Artacho-Ramírez, Miguel Ángel - In: International journal of hospitality management 33 (2013), pp. 357-365
Persistent link: https://www.econbiz.de/10009746344
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It is all about the emotional state : managing tourists' experiences
Brunner-Sperdin, Alexandra; Peters, Mike; Strobl, Andreas - In: International journal of hospitality management 31 (2012) 1, pp. 23-30
Persistent link: https://www.econbiz.de/10009406155
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Service climate and customer satisfaction in a casino hotel : an exploratory case study
Kralj, Anna; Solnet, David - In: International journal of hospitality management 29 (2010) 4, pp. 711-719
Persistent link: https://www.econbiz.de/10008758170
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The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen; Ling, Qian; Liu, Yanling; Hu, Rong - In: International journal of hospitality management 97 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
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A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong; Yin, Dexiang; Qiu, Hailian; Bai, Billy - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
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Determining directions of service quality management using online review mining with interpretable machine learning
Shin, Jongkyung; Joung, Junegak; Lim, Chiehyeon - In: International journal of hospitality management 118 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015069592