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~isPartOf:"IZA Discussion Paper"
~isPartOf:"International journal of quality & reliability management"
~isPartOf:"The service industries journal"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Hospital
88
Krankenhaus
88
Dienstleistung
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Services
66
Dienstleistungsqualität
48
Service quality
48
Dienstleistungssektor
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IZA Discussion Paper
International journal of quality & reliability management
The service industries journal
International journal of hospitality management
41
Health care management review : HCM review
17
Health marketing quarterly
17
The journal of services marketing
17
International journal of contemporary hospitality management
14
Journal of hospitality marketing & management
14
International journal of quality and service sciences
12
Journal of service research : JSR
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Tourism management : research, policies, practice
12
Journal of business research : JBR
11
Journal of retailing and consumer services
11
Quality management journal : QMJ
11
International journal of pharmaceutical and healthcare marketing : IJPHM
10
Journal of service management
10
Services marketing quarterly
10
International journal of productivity and quality management : IJPQM
8
International journal of services and operations management : IJSOM
8
Total quality management & business excellence
8
International journal of services and operations management
7
International journal of services, economics and management
7
The TQM journal : the international review of organizational improvement
7
International journal of pharmaceutical and healthcare marketing
6
Journal of health organization and management
6
Journal of service research
6
Service business
6
Cogent business & management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of service theory and practice
5
Journal of travel and tourism marketing
5
SpringerLink / Bücher
5
International journal of business innovation and research : IJBIR
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of production economics
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of industrial engineering and management : JIEM
4
Journal of service theory and practice : JSTP
4
Managing service quality : MSQ ; an international journal
4
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ECONIS (ZBW)
23
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1
A new service development integrated model
Lee, Yu-cheng
;
Chen, Jih-kuang
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1669-1686
Persistent link: https://www.econbiz.de/10003928655
Saved in:
2
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
3
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
4
Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
The service industries journal
34
(
2014
)
6
,
pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
Saved in:
5
Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
Saved in:
6
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
7
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
8
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
9
Stochastic service life cycle analysis using customer reviews
Kim, Juram
;
Lee, Changyong
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 296-316
Persistent link: https://www.econbiz.de/10011741105
Saved in:
10
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
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