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~isPartOf:"IZA Discussion Paper"
~isPartOf:"The service industries journal"
~subject:"Großbritannien"
~subject:"Kundenzufriedenheit"
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Großbritannien
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Hospital
71
Krankenhaus
71
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65
Services
64
Dienstleistungssektor
42
Service industry
42
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35
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IZA Discussion Paper
The service industries journal
International journal of hospitality management
44
Journal of health organization and management
32
Health care management review : HCM review
24
CHE research paper
18
The journal of services marketing
18
Health marketing quarterly
17
Discussion paper
15
Discussion paper series / IZA
15
Health economics
15
International journal of contemporary hospitality management
15
Journal of hospitality marketing & management
14
Tourism management : research, policies, practice
14
Discussion paper / Centre for Economic Policy Research
13
Journal of business research : JBR
13
Journal of health economics
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
British journal of management : BJM
12
Journal of service research : JSR
12
NBER working paper series
12
Journal of retailing and consumer services
11
Quality management journal : QMJ
11
Services marketing quarterly
11
International journal of pharmaceutical and healthcare marketing : IJPHM
10
International journal of quality and service sciences
10
Journal of service management
10
Health care management science
9
NBER Working Paper
9
The European journal of health economics : HEPAC ; health economics in prevention and care
9
Working paper / National Bureau of Economic Research, Inc.
9
International journal of productivity and quality management : IJPQM
8
International journal of quality & reliability management
8
International journal of services and operations management
8
The Oxford handbook of management theorists
8
Total quality management & business excellence
8
Industrial relations journal
7
International journal of services and operations management : IJSOM
7
International journal of services, economics and management
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Journal of management studies : JMS
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ECONIS (ZBW)
29
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1
A new service development integrated model
Lee, Yu-cheng
;
Chen, Jih-kuang
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1669-1686
Persistent link: https://www.econbiz.de/10003928655
Saved in:
2
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
3
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
4
Barriers to outsourcing household services to small business
Williams, Colin C.
;
Windebank, Jan
;
Nadin, Sara
- In:
The service industries journal
32
(
2012
)
15
,
pp. 2365-2377
Persistent link: https://www.econbiz.de/10009771958
Saved in:
5
Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
The service industries journal
34
(
2014
)
6
,
pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
Saved in:
6
Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
Saved in:
7
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
8
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
9
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
10
Stochastic service life cycle analysis using customer reviews
Kim, Juram
;
Lee, Changyong
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 296-316
Persistent link: https://www.econbiz.de/10011741105
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