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~isPartOf:"IZA Discussion Paper"
~isPartOf:"The service industries journal"
~subject:"Health care"
~subject:"Kundenzufriedenheit"
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Health care
Kundenzufriedenheit
Hospital
71
Krankenhaus
71
Dienstleistung
65
Services
64
Dienstleistungssektor
42
Service industry
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IZA Discussion Paper
The service industries journal
Health care management review : HCM review
93
Journal of health organization and management
86
Health care management science
75
European journal of operational research : EJOR
57
International journal of hospitality management
54
Journal of health economics
50
NBER working paper series
43
Management science : journal of the Institute for Operations Research and the Management Sciences
39
Health care management science : a new journal serving the international health care management community
38
Health economics
33
Health economics review
33
Health marketing quarterly
32
Manufacturing & service operations management : M & SOM
31
NBER Working Paper
29
Socio-economic planning sciences : the international journal of public sector decision-making
29
The European journal of health economics : HEPAC ; health economics in prevention and care
29
International journal of production research
28
The European journal of health economics
28
The TQM journal : the international review of organizational improvement
28
Production and operations management : an international journal of the Production and Operations Management Society
27
Production and operations management : the flagship research journal of the Production and Operations Management Society
27
Quality management journal : QMJ
27
Journal of business research : JBR
25
Omega : the international journal of management science
23
Working paper / National Bureau of Economic Research, Inc.
21
SpringerLink / Bücher
20
International journal of pharmaceutical and healthcare marketing : IJPHM
19
International journal of production economics
19
Technological forecasting & social change : an international journal
18
The journal of services marketing
18
International journal of quality and service sciences
17
Total quality management & business excellence
17
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
17
International journal of productivity and quality management : IJPQM
16
Journal of service research : JSR
16
Operations research
16
International journal of contemporary hospitality management
15
International journal of public sector management : IJPSM
15
International journal of quality & reliability management
15
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ECONIS (ZBW)
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1
A new service development integrated model
Lee, Yu-cheng
;
Chen, Jih-kuang
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1669-1686
Persistent link: https://www.econbiz.de/10003928655
Saved in:
2
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
3
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
4
Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
The service industries journal
34
(
2014
)
6
,
pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
Saved in:
5
Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
Saved in:
6
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
7
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
8
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
9
Stochastic service life cycle analysis using customer reviews
Kim, Juram
;
Lee, Changyong
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 296-316
Persistent link: https://www.econbiz.de/10011741105
Saved in:
10
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
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