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~isPartOf:"IZA Discussion Paper"
~isPartOf:"The service industries journal"
~subject:"Hospital"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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IZA Discussion Paper
The service industries journal
Health care management review : HCM review
241
NBER working paper series
213
International journal of hospitality management
208
Health care management science
202
Working paper / National Bureau of Economic Research, Inc.
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NBER Working Paper
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Journal of health organization and management
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Journal of health economics
172
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125
European journal of operational research : EJOR
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112
International journal of contemporary hospitality management
90
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SpringerLink / Bücher
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Management science : journal of the Institute for Operations Research and the Management Sciences
72
Inquiry : a journal of health care organization, provision and financing
68
Discussion paper series / IZA
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Health economics review
58
Socio-economic planning sciences : the international journal of public sector decision-making
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55
Manufacturing & service operations management : M & SOM
53
Health marketing quarterly
49
Tourism management : research, policies, practice
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International journal of production research
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Omega : the international journal of management science
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Quality management journal : QMJ
43
The European journal of health economics
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Journal of business research : JBR
40
Production and operations management : the flagship research journal of the Production and Operations Management Society
37
International journal of production economics
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Production and operations management : an international journal of the Production and Operations Management Society
35
International journal of pharmaceutical and healthcare marketing : IJPHM
34
Ruhr economic papers
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The TQM journal : the international review of organizational improvement
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ECONIS (ZBW)
82
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1
A new service development integrated model
Lee, Yu-cheng
;
Chen, Jih-kuang
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1669-1686
Persistent link: https://www.econbiz.de/10003928655
Saved in:
2
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
3
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
4
Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
The service industries journal
34
(
2014
)
6
,
pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
Saved in:
5
Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
Saved in:
6
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
7
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
8
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
9
Stochastic service life cycle analysis using customer reviews
Kim, Juram
;
Lee, Changyong
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 296-316
Persistent link: https://www.econbiz.de/10011741105
Saved in:
10
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
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