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A new service development integrated model

Lee, Yu-cheng; Chen, Jih-kuang - In: The service industries journal 29 (2009) 11/12, pp. 1669-1686

Persistent link: https://www.econbiz.de/10003928655

Consumers' captive service experiences : it's you and me

Rayburn, Steven W. - In: The service industries journal 35 (2015) 15/16, pp. 806-825

Persistent link: https://www.econbiz.de/10011416846

Service encounters as bases for innovation

Sundbo, Jon; Sundbo, Donna; Henten, Anders - In: The service industries journal 35 (2015) 5/6, pp. 255-274

Persistent link: https://www.econbiz.de/10011299600

Relative importance and combined effects of attributes of customer satisfaction

Zhang, Ziqiong; Zhang, Zili; Law, Rob - In: The service industries journal 34 (2014) 6, pp. 550-566

Persistent link: https://www.econbiz.de/10010379334

Antecedents and consequences of co-creation in credence-based service contexts

Kasnakoglu, Berna Tari - In: The service industries journal 36 (2016) 1/2, pp. 1-20

Persistent link: https://www.econbiz.de/10011564479

Transformative service research and service design : synergistic effects in healthcare

Anderson, Sidney; Alkire, Linda; Rayburn, Steven W. - In: The service industries journal 38 (2018) 1/2, pp. 99-113

Persistent link: https://www.econbiz.de/10011848039

Measuring customer experience in service : a systematic review

Bueno, Eduardo Veiga; Weber, Tiziana Brenner Beauchamp; … - In: The service industries journal 39 (2019) 11/12, pp. 779-798

Persistent link: https://www.econbiz.de/10012205844

Customer service well-being : scale development and validation

Falter, Mareike; Hadwich, Karsten - In: The service industries journal 40 (2020) 1/2, pp. 181-202

Persistent link: https://www.econbiz.de/10012207504

Stochastic service life cycle analysis using customer reviews

Kim, Juram; Lee, Changyong - In: The service industries journal 37 (2017) 5/6, pp. 296-316

Persistent link: https://www.econbiz.de/10011741105

Services, Offshoring and Wages : Evidence from Micro Data

Görg, Holger; Geishecker, Ingo - 2008

This paper investigates the effects of services offshoring on wages using individual level data combined with industry information on offshoring. Our results show that services offshoring affects the real wage of low and medium skilled individuals negatively. By contrast, skilled workers benefit...

Persistent link: https://www.econbiz.de/10014216489