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~isPartOf:"IZA Discussion Paper"
~isPartOf:"The service industries journal"
~subject:"Kundenzufriedenheit"
~subject:"Service quality"
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Kundenzufriedenheit
Service quality
Hospital
71
Krankenhaus
71
Dienstleistung
65
Services
64
Dienstleistungssektor
42
Service industry
42
Dienstleistungsqualität
35
Innovation
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Management
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Di Liberto, Adriana
2
Fisk, Raymond P.
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Gobillon, Laurent
2
Milcent, Carine
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Mody, Makarand Amrish
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Rayburn, Steven W.
2
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Bomfim, Emerson Luiz
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Ghosh Chowdhury, Tilottama
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IZA Discussion Paper
The service industries journal
International journal of hospitality management
81
Health care management review : HCM review
79
Journal of health economics
41
Working paper / National Bureau of Economic Research, Inc.
39
Journal of health organization and management
37
Journal of service management
35
NBER working paper series
35
The journal of services marketing
35
Quality management journal : QMJ
34
NBER Working Paper
32
International journal of contemporary hospitality management
30
Health marketing quarterly
27
Journal of service research : JSR
24
SpringerLink / Bücher
24
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
24
The TQM journal : the international review of organizational improvement
23
Health economics
22
Journal of business research : JBR
22
Management science : journal of the Institute for Operations Research and the Management Sciences
21
Journal of hospitality marketing & management
20
Journal of retailing and consumer services
20
International journal of productivity and quality management : IJPQM
19
Services marketing quarterly
19
International journal of pharmaceutical and healthcare marketing : IJPHM
18
International journal of quality and service sciences
18
Tourism management : research, policies, practice
17
Service business
16
Total quality management & business excellence
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Discussion paper / Centre for Economic Policy Research
14
Discussion paper series / IZA
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
Ruhr economic papers
14
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
13
International journal of production economics
13
International journal of quality & reliability management
13
Journal of service research
13
Production and operations management : an international journal of the Production and Operations Management Society
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ECONIS (ZBW)
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1
A new service development integrated model
Lee, Yu-cheng
;
Chen, Jih-kuang
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1669-1686
Persistent link: https://www.econbiz.de/10003928655
Saved in:
2
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
3
Transformative service networks : cocreated value as well-being
Black, Hulda G.
;
Gallan, Andrew S.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 826-845
Persistent link: https://www.econbiz.de/10011416847
Saved in:
4
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
5
Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
The service industries journal
34
(
2014
)
6
,
pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
Saved in:
6
The Frontiers in Service Conference : a 20-year retrospective
Dorsch, Michael J.
;
Fisk, Raymond P.
;
Grove, Stephen J.
- In:
The service industries journal
34
(
2014
)
6
,
pp. 477-494
Persistent link: https://www.econbiz.de/10010379354
Saved in:
7
Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
Saved in:
8
Different channels for different services : information sources for services with search, experience and credence attributes
Chocarro, Raquel
;
Cortinas, Monica
;
Villanueva, Maria Luisa
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 261-284
Persistent link: https://www.econbiz.de/10012483672
Saved in:
9
Employee involvement in ideation and healthcare service innovation quality
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
Saved in:
10
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
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