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Incorporating human resource management initiatives into customer services : empirical evidence from Chinese manufacturing firms
Feng, Taiwen; Wang, Dan; Prajogo, Daniel - In: Industrial marketing management : the international … 43 (2014) 1, pp. 126-135
Persistent link: https://www.econbiz.de/10010359366
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Effect of service-related resources on employee and customer outcomes in trade shows
Jha, Subhash; Balaji, M. S.; Ranjan, Kumar Rakesh; … - In: Industrial marketing management : the international … 76 (2019), pp. 48-59
Persistent link: https://www.econbiz.de/10011990721
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Drivers and outcomes of relationship quality with professional service firms : an SME owner-manager perspective
Casidy, Riza; Nyadzayo, Munyaradzi - In: Industrial marketing management : the international … 78 (2019), pp. 27-42
Persistent link: https://www.econbiz.de/10012026090
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Outcomes of service encounter quality in a business-to-business context
Jayawardhena, Chanaka; Souchon, Anne L.; Farrell, Andrew M. - In: Industrial marketing management : the international … 36 (2007) 5, pp. 575-588
Persistent link: https://www.econbiz.de/10003483551
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Investigating the influence of velocity performance on satisfaction with third party logistics service
Briggs, Elten; Landry, Timothy D.; Daugherty, Patricia J. - In: Industrial marketing management : the international … 39 (2010) 4, pp. 640-649
Persistent link: https://www.econbiz.de/10003983996
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The strategic role of relational capabilities in the business-to-business service profit chain
Theoharakis, Vasilis; Sajtos, Laszlo; Hooley, Graham J. - In: Industrial marketing management : the international … 38 (2009) 8, pp. 914-924
Persistent link: https://www.econbiz.de/10003924785
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Customer dissatisfaction and defection : the hidden costs of downsizing
Williams, Paul; Khan, M. Sajid; Naumann, Earl - In: Industrial marketing management : the international … 40 (2011) 3, pp. 405-413
Persistent link: https://www.econbiz.de/10008991582
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Small business industrial buyers' price sensitivity : do service quality dimensions matter in business markets?
Zeng, Fue; Yang, Zhilin; Li, Yongqiang; Fam, Kim Shyan - In: Industrial marketing management : the international … 40 (2011) 3, pp. 395-404
Persistent link: https://www.econbiz.de/10008991583
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Service leadership for adaptive selling and effective customer service teams
Wong, Alfred Y.; Liu, Ying; Tjosvold, Dean - In: Industrial marketing management : the international … 46 (2015), pp. 122-131
Persistent link: https://www.econbiz.de/10011286971
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Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred; Schnebelen, Stefanie; Schäfer, Daniela B. - In: Industrial marketing management : the international … 43 (2014) 1, pp. 164-176
Persistent link: https://www.econbiz.de/10010359357