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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Arbeitszufriedenheit
125
Job satisfaction
125
Hotel industry
47
Hotellerie
47
Tourism employees
44
Tourismusberufe
44
Employee retention
37
Mitarbeiterbindung
37
Arbeitsverhalten
33
Work behaviour
33
Customer satisfaction
31
Arbeitskräfte
27
Workforce
27
Dienstleistungsqualität
24
Human Resource Management
24
Personalmanagement
24
Service quality
24
Leistungsmotivation
22
Work motivation
22
Consumer behaviour
16
Emotion
16
Hospital
16
Konsumentenverhalten
16
Krankenhaus
16
Stress
16
Work stress
16
Arbeitsleistung
15
Gastgewerbe
15
Hospitality industry
15
Job performance
15
Arbeitsmobilität
14
Labour mobility
14
Satisfaction
14
Beziehungsmarketing
12
Führungsstil
12
Leadership style
12
Relationship marketing
12
Organizational behaviour
11
Verhalten in Organisationen
11
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English
31
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Söderlund, Magnus
3
Guchait, Priyanko
2
McPhail, Ruth
2
Akhgari, Mehdi
1
Aldakhil, Abdullah Mohamed
1
Amin, Muslim
1
Andersson, Pernille K.
1
Ariza-Montes, Antonio
1
Audrain-Pontevia, Anne-Françoise
1
Back, Ki-joon
1
Bae, So Young
1
Benkenstein, Martin
1
Campagno, Cristiana
1
Chakraborty, Shibashish
1
Chan, Eric S. W.
1
Choi, Yu Hua
1
Choo, Ho Jung
1
Cobanoglu, Cihan
1
Constanti, Panayiotis
1
Creed, Peter
1
Davidson, Michael
1
Do The Khoa
1
Errajaa, Karim
1
Fisher, Ron
1
Francis, Mark
1
Gip, Huy
1
Gul-E-Rana
1
Gupta, Anil
1
Gustafsson, Anders
1
Han, Heesup
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Herington, Carmel
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Ho, Ching Hua
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Hombourger-Barès, Sabrina
1
Jeong, Miyoung
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Jiang, Li
1
Jiménez, Nadia
1
Kantabutta, Sooksan
1
Karadas, Georgiana
1
Karatepe, Osman M.
1
Khoo-Lattimore, Catheryn
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International journal of contemporary hospitality management
Journal of retailing and consumer services
International journal of hospitality management
43
Journal of business research : JBR
23
The journal of services marketing
16
Journal of hospitality marketing & management
15
Tourism management : research, policies, practice
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Journal of vocational behavior
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
The journal of business & industrial marketing
10
Journal of service management
9
Journal of travel and tourism marketing
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Services marketing quarterly
8
Global business and finance review
7
International journal of services and operations management : IJSOM
7
Journal of business ethics : JOBE
7
Journal of hospitality and tourism insights
7
The service industries journal
7
Journal of marketing
6
Journal of service research : JSR
6
Tourism analysis : an interdisciplinary tourism & hospitality journal
6
Career development international : the journal for executive, consultants, academics and individuals
5
Health care management review : HCM review
5
International journal of quality and service sciences
5
International review on public and non-profit marketing
5
Journal of business and psychology
5
Personnel review
5
The international journal of human resource management
5
Tourism management perspectives : TMP
5
Administrative Sciences : open access journal
4
Asia Pacific journal of marketing and logistics
4
Discussion paper series / IZA
4
European journal of marketing
4
European journal of marketing : EJM
4
Group & organization management : an international journal
4
Human resource management
4
Human systems management : HSM
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
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ECONIS (ZBW)
31
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1
The happy versus unhappy service worker in the service encounter : assessing the impact on customer satisfaction
Söderlund, Magnus
;
Rosengren, Sara
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 161-169
Persistent link: https://www.econbiz.de/10003956387
Saved in:
2
Examining store manager effects in consumer and staff satisfaction: evidence from Thailand
Kantabutta, Sooksan
- In:
Journal of retailing and consumer services
18
(
2011
)
1
,
pp. 46-57
Persistent link: https://www.econbiz.de/10008840220
Saved in:
3
The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction
Namasivayam, Karthik
;
Guchait, Priyanko
;
Lei, Puiwa
- In:
International journal of contemporary hospitality management
26
(
2014
)
1
,
pp. 69-84
Persistent link: https://www.econbiz.de/10010249714
Saved in:
4
Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands : the moderating role of country of salesperson
Choi, Yu Hua
;
Choo, Ho Jung
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 99-106
Persistent link: https://www.econbiz.de/10011434102
Saved in:
5
Sense of calling and career satisfaction of hotel frontline employees : mediation through knowledge sharing with organizational members
Lee, Kyoung-Joo
- In:
International journal of contemporary hospitality management
28
(
2016
)
2
,
pp. 346-365
Persistent link: https://www.econbiz.de/10011459840
Saved in:
6
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
7
Enhancing patients' hospital satisfaction by taking advantage of interpersonal similarity
Luther, Louisa
;
Benkenstein, Martin
;
Rummelhagen, Katja
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 50-58
Persistent link: https://www.econbiz.de/10011473209
Saved in:
8
The impact of age in the generation of satisfaction and WOM in mobile shopping
San-Martín, Sonia
;
Prodanova, Jana
;
Jiménez, Nadia
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 1-8
Persistent link: https://www.econbiz.de/10010503940
Saved in:
9
Development and initial validation of a hospitality employees' job satisfaction index : evidence from Australia
McPhail, Ruth
;
Patiar, Anoop
;
Herington, Carmel
;
Creed, …
- In:
International journal of contemporary hospitality management
27
(
2015
)
8
,
pp. 1814-1838
Persistent link: https://www.econbiz.de/10011447528
Saved in:
10
The role of work-to-leisure conflict in promoting frontline employees' leisure satisfaction : examining the job demand-control-support model
Lin, Jo-Hui
;
Wong, Jehn-Yih
;
Ho, Ching Hua
- In:
International journal of contemporary hospitality management
27
(
2015
)
7
,
pp. 1539-1555
Persistent link: https://www.econbiz.de/10011476094
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