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Effects of positive vs negative forces on the burnout-commitment-turnover relationship
Chen, Ching-fu; Yu, Ting - In: Journal of service management 25 (2014) 3, pp. 388-410
Persistent link: https://www.econbiz.de/10010384968
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Notes from the search for deep indicators in services
Heskett, James L. - In: Journal of service management 25 (2014) 3, pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
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Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena; Wilson, Alan M. - In: Journal of service management 24 (2013) 4, pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
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Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gazzoli, Gabriel; Hancer, Murat; Kim, Peter Beomcheol - In: Journal of service management 24 (2013) 4, pp. 382-400
Persistent link: https://www.econbiz.de/10009790197
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The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction
Namasivayam, Karthik; Guchait, Priyanko; Lei, Puiwa - In: International journal of contemporary hospitality management 26 (2014) 1, pp. 69-84
Persistent link: https://www.econbiz.de/10010249714
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Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush; Kong, Titus Tak Chuen; Kingshott, … - In: Journal of service management 27 (2016) 5, pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
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Sense of calling and career satisfaction of hotel frontline employees : mediation through knowledge sharing with organizational members
Lee, Kyoung-Joo - In: International journal of contemporary hospitality management 28 (2016) 2, pp. 346-365
Persistent link: https://www.econbiz.de/10011459840
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The effects of the perceived external prestige of the organization on employee deviant workplace behavior : the mediating role of job satisfaction
Tuna, Muharrem; Ghazzawi, Issam; Yesiltas, Murat; Tuna, … - In: International journal of contemporary hospitality management 28 (2016) 2, pp. 366-396
Persistent link: https://www.econbiz.de/10011459861
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Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.; Sparks, Beverley; Weber, Karin - In: Journal of service management 27 (2016) 4, pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
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Surface-acting outcomes among service employees with two jobs : investigating moderation and mediation effects
Walsh, Gianfranco; Dahling, Jason J.; Schaarschmidt, Mario - In: Journal of service management 27 (2016) 4, pp. 534-562
Persistent link: https://www.econbiz.de/10011563670