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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
261
Konsumentenverhalten
261
Customer satisfaction
77
Gastronomie
77
Kundenzufriedenheit
77
Restaurant industry
77
Service quality
76
Hotel industry
73
Hotellerie
73
Beziehungsmarketing
68
Relationship marketing
68
Brand management
34
Markenführung
34
Viral marketing
29
Virales Marketing
29
Emotion
27
Holiday behaviour
27
Internet marketing
27
Online-Marketing
27
Urlaubsverhalten
27
Coronavirus
24
Brand image
23
Markenimage
23
Social Web
22
Social web
22
Online retailing
19
Online-Handel
19
Gastgewerbe
18
Hospitality industry
18
Tourism
18
Brand
17
Confidence
17
Consumer behavior
17
Vertrauen
17
Markenartikel
16
Tourismus
16
China
15
Tourism industry
15
Tourismuswirtschaft
15
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1
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Article
76
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Article in journal
76
Aufsatz in Zeitschrift
76
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English
76
Author
All
Jang, Soocheong
3
Alnawas, Ibrahim
2
Bai, Billy
2
Bujisic, Milos
2
Cai, Ruiying
2
Fong, Lawrence Hoc Nang
2
Han, Heesup
2
Huan, Tzung-cheng
2
Jeong, Miyoung
2
Kim, Soyeon
2
Mattila, Anna S.
2
Qu, Hailin
2
So, Amy Siu Ian
2
Wu, Luorong
2
Abu Farha, Allam K.
1
Adler, Howard
1
Akhtar, Nadeem
1
Akter, Shahriar
1
Al Khateeb, Amr
1
Alasker, Thamir Hamad
1
Albayrak, Tahir
1
Almanza, Barbara
1
Anaya, Gerardo Joel
1
Aparicio-Valverde, Mireia
1
Au, Wai Ching
1
Avcikurt, Cevdet
1
Aziz, Mariam Ashraf
1
Balikçioglu, Sevgi
1
Baum, Tom
1
Bendle, Lawrence J.
1
Bennett, Keri
1
Bi, Jian-Wu
1
Bilgihan, Anil
1
Brochado, Ana
1
Caber, Meltem
1
Cain, Lisa Nicole
1
Chang, Feng-hsiang
1
Chang, Ya-ting
1
Chen, Annie Huiling
1
Chen, Dongzhi
1
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International journal of contemporary hospitality management
Journal of retailing and consumer services
234
International journal of hospitality management
193
Journal of business research : JBR
121
The journal of services marketing
107
Journal of hospitality marketing & management
78
Journal of travel and tourism marketing
66
Services marketing quarterly
66
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Journal of air transport management
39
Service business
36
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
32
Journal of service management
32
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Psychology & marketing
27
International journal of services and operations management
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
Journal of service research
25
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of Asian finance, economics and business : JAFEB
19
Quality management journal : QMJ
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
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ECONIS (ZBW)
76
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1
Promote the price promotion : the effects of price promotions on customer evaluations in coffee chain stores
Huang, Hui-chun
;
Chang, Ya-ting
;
Yeh, Che-yi
;
Liao, …
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1065-1082
Persistent link: https://www.econbiz.de/10010426077
Saved in:
2
Service quality and
brand
loyalty : the mediation effect of
brand
passion,
brand
affection and self-
brand
connection
Hemsley-Brown, Jane
;
Alnawas, Ibrahim
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2771-2794
Persistent link: https://www.econbiz.de/10011610968
Saved in:
3
Building
brand
relationship quality among hotel loyalty program members
Lo, Ada S.
;
Im, Holly Hyunjung
;
Chen, Yong
;
Qu, Hailin
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 458-488
Persistent link: https://www.econbiz.de/10011611273
Saved in:
4
Changes in the effect of credence cues on restaurant delivery service under different health risks
Kim, Jewoo
;
Kim, Jaewook
;
Wang, Yiqi
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 737-758
Persistent link: https://www.econbiz.de/10013164497
Saved in:
5
How determinant attributes of service quality influence customer-perceived value : an empirical investigation of the Australian coffee outlet industry
Chen, Po-tsang
;
Hu, Hsin-hui
- In:
International journal of contemporary hospitality management
22
(
2010
)
4
,
pp. 535-551
Persistent link: https://www.econbiz.de/10008651306
Saved in:
6
Understanding perceived casino service difference among casino players
Wong, IpKin Anthony
;
Fong, Hoi In Veronica
;
Liu, …
- In:
International journal of contemporary hospitality management
24
(
2012
)
5
,
pp. 753-773
Persistent link: https://www.econbiz.de/10009568730
Saved in:
7
Desired privacy and the impact of crowding on customer emotions and approach-avoidance responses : waiting in a virtual reality restaurant
Hwang, Johye
;
Yoon, So-yeon
;
Bendle, Lawrence J.
- In:
International journal of contemporary hospitality management
24
(
2012
)
2
,
pp. 224-250
Persistent link: https://www.econbiz.de/10009544853
Saved in:
8
What drives café customers to spread eWOM? : examining self-relevant value, quality value, and opinion leadership
Kim, DongHee
;
Jang, Soocheong
;
Adler, Howard
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 261-282
Persistent link: https://www.econbiz.de/10011300091
Saved in:
9
The effects of luxury restaurant environments on diners' emotions and loyalty : incorporating diner expectations into an extended Mehrabian-Russell model
Chen, Annie Huiling
;
Peng, Norman
;
Hung, Kuang-peng
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 236-260
Persistent link: https://www.econbiz.de/10011300093
Saved in:
10
Customer responses to integrity issues for travel services in China : a content analysis based on online complaints
Gong, Jin-Hong
;
Xie, Li-Shan
;
Peng, Jia-Min
;
Guan, Xin-Hua
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 199-213
Persistent link: https://www.econbiz.de/10011300098
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