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~isPartOf:"International journal of contemporary hospitality management"
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Service quality
162
Dienstleistungsqualität
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Beziehungsmarketing
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120
Consumer behaviour
118
Konsumentenverhalten
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International journal of contemporary hospitality management
Journal of business research : JBR
814
Journal of retailing and consumer services
740
International journal of hospitality management
578
SpringerLink / Bücher
495
Industrial marketing management : the international journal for industrial and high-tech firms
472
International journal of production research
448
The service industries journal
417
Business process management journal
354
The journal of services marketing
341
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
297
Tourism management : research, policies, practice
226
The journal of business & industrial marketing
215
Journal of travel and tourism marketing
213
Journal of hospitality marketing & management
207
International journal of production economics
202
Working paper / National Bureau of Economic Research, Inc.
195
Journal of the Academy of Marketing Science
194
International journal of productivity and quality management : IJPQM
193
Journal of strategic marketing
192
NBER working paper series
190
The TQM journal : the international review of organizational improvement
187
Services marketing quarterly
184
Auditing : a journal of practice & theory
179
Cogent business & management
178
Journal of service research : JSR
176
European journal of operational research : EJOR
172
NBER Working Paper
170
International journal of electronic customer relationship management : IJECRM
167
Journal of service management
163
International journal of quality & reliability management
158
International journal of services and operations management
158
Gabler Edition Wissenschaft
156
International journal of business information systems : IJBIS
155
Journal of air transport management
155
Service business
154
Asia Pacific journal of marketing and logistics
151
Journal of marketing
140
International journal of quality and service sciences
136
Journal of retailing
130
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ECONIS (ZBW)
245
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1
Customer responses to integrity issues for travel services in China : a content analysis based on online complaints
Gong, Jin-Hong
;
Xie, Li-Shan
;
Peng, Jia-Min
;
Guan, Xin-Hua
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 199-213
Persistent link: https://www.econbiz.de/10011300098
Saved in:
2
Unveiling the role of information levels in consumers' evaluative process on opaque-selling hotel websites
Chen, Hsiangting Shatina
;
Jai, Tun-Min
;
Yuan, Jingxue
- In:
International journal of contemporary hospitality management
29
(
2017
)
8
,
pp. 2139-2158
Persistent link: https://www.econbiz.de/10011783590
Saved in:
3
ISO certification in the tour operator sector
Mak, Barry
- In:
International journal of contemporary hospitality management
23
(
2011
)
1
,
pp. 115-130
Persistent link: https://www.econbiz.de/10008992199
Saved in:
4
Operations research from 1913 to 2013 : the Ford assembly line to hospitality industry innovation
O'Neill, John
;
McGinley, Sean
- In:
International journal of contemporary hospitality management
26
(
2014
)
5
,
pp. 663-678
Persistent link: https://www.econbiz.de/10010395538
Saved in:
5
The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
6
Service quality and brand loyalty : the mediation effect of brand passion, brand affection and self-brand connection
Hemsley-Brown, Jane
;
Alnawas, Ibrahim
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2771-2794
Persistent link: https://www.econbiz.de/10011610968
Saved in:
7
Customer satisfaction, service quality, and customer value: years 2000-2015
Oh, Haemoon
;
Kim, Kawon
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 2-29
Persistent link: https://www.econbiz.de/10011611056
Saved in:
8
Customers' perceived website service quality and its effects on e-loyalty
Jeon, Myunghee Mindy
;
Jeong, Miyoung
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 438-457
Persistent link: https://www.econbiz.de/10011611261
Saved in:
9
Building brand relationship quality among hotel loyalty program members
Lo, Ada S.
;
Im, Holly Hyunjung
;
Chen, Yong
;
Qu, Hailin
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 458-488
Persistent link: https://www.econbiz.de/10011611273
Saved in:
10
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
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