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~isPartOf:"International journal of contemporary hospitality management"
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Beziehungsmarketing
120
Relationship marketing
120
Hotel industry
97
Hotellerie
97
Arbeitszufriedenheit
93
Job satisfaction
93
Consumer behaviour
78
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Karatepe, Osman M.
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International journal of contemporary hospitality management
Journal of business ethics : JOBE
1,732
Journal of business research : JBR
1,039
Journal of retailing and consumer services
686
International journal of hospitality management
662
SpringerLink / Bücher
631
The service industries journal
532
Industrial marketing management : the international journal for industrial and high-tech firms
494
Discussion paper series / IZA
384
Journal of business ethics : JBE
382
Diskussionspapier / Lehrstuhl für Wirtschaftsethik, Martin-Luther-Universität Halle-Wittenberg
328
The journal of services marketing
328
Journal of vocational behavior
321
The international journal of human resource management
320
IZA Discussion Papers
311
Journal of Business Ethics
258
The journal of business & industrial marketing
250
Cogent business & management
248
NBER working paper series
240
Working paper / National Bureau of Economic Research, Inc.
233
Springer eBook Collection
208
Journal of the Academy of Marketing Science
205
Tourism management : research, policies, practice
195
IZA Discussion Paper
191
International journal of human resource management
191
Business ethics quarterly : the journal of the Society for Business Ethics
189
Journal of Managerial Psychology
189
Journal of hospitality marketing & management
184
Journal of strategic marketing
182
Journal of managerial psychology
180
Journal of service management
175
Journal of service research : JSR
174
NBER Working Paper
172
Business horizons
166
International journal of electronic customer relationship management : IJECRM
161
Journal of business and psychology
160
Service business
159
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
154
Employee relations
149
Zeitschrift für Wirtschafts- und Unternehmensethik : zfwu
148
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ECONIS (ZBW)
268
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1
The effects of emotional labor on frontline employee creativity
Geng, Zizhen
;
Liu, Chao
;
Liu, Xinmei
;
Feng, Jie
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1046-1064
Persistent link: https://www.econbiz.de/10010426096
Saved in:
2
A review of employee innovative behavior in services
Li, Minglong
;
Hsu, Cathy H. C.
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2820-2841
Persistent link: https://www.econbiz.de/10011610992
Saved in:
3
Do personal resources mediate the effect of perceived organizational support on emotional exhaustion and job outcomes?
Karatepe, Osman M.
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10010516553
Saved in:
4
Examining the pathway linking workplace incivility and employee well-being : a study among frontline hotel employees in India
Kuriakose, Vijay
;
Paul Vincent, Maria Tresita
;
Bishwas, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2465-2480
Persistent link: https://www.econbiz.de/10014314790
Saved in:
5
The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Qiu, Hailian
;
Li, Minglong
;
Bai, Billy
;
Wang, Ning
;
Li, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613
Saved in:
6
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
7
Impacts of misbehaving air passengers on frontline employees : role
stress
and emotional labor
Hu, Hsin-Hui
;
Hu, Hsin-Yi
;
King, Brian
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1793-1813
Persistent link: https://www.econbiz.de/10011776992
Saved in:
8
Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
9
Systematic review of the elements and service standards of delightful service
Wang, Jen Chun
;
Wang, Yi-Chieh
;
Tai, Yang-Fei
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1310-1337
Persistent link: https://www.econbiz.de/10011596010
Saved in:
10
The cascading affective consequences of exercise among hotel workers
Magnini, Vincent P.
;
Lee, Gyumin
;
Kim, Peter Beomcheol
- In:
International journal of contemporary hospitality management
23
(
2011
)
5
,
pp. 624-643
Persistent link: https://www.econbiz.de/10009267067
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