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~isPartOf:"International journal of contemporary hospitality management"
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Customer satisfaction
140
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92
Service quality
92
Consumer behaviour
78
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Beziehungsmarketing
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International journal of contemporary hospitality management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
656
International journal of productivity and quality management : IJPQM
526
SpringerLink / Bücher
515
Journal of business research : JBR
491
The TQM journal : the international review of organizational improvement
483
International journal of quality & reliability management
449
Journal of retailing and consumer services
427
International journal of production research
400
International journal of hospitality management
394
Total quality management & business excellence
305
Journal of organizational change management
288
International journal of production economics
255
Springer eBook Collection
235
The service industries journal
213
Quality management journal : QMJ
206
The journal of services marketing
194
Journal of change management : an international journal
191
Business process management journal
189
International journal of six sigma and competitive advantage : IJSSCA
188
Tourism management : research, policies, practice
187
Journal of travel and tourism marketing
167
Cogent business & management
159
Journal of hospitality marketing & management
155
Industrial marketing management : the international journal for industrial and high-tech firms
154
Technological forecasting & social change : an international journal
145
International journal of services and operations management
144
International journal of quality and service sciences
140
Europäische Hochschulschriften / 5
129
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
122
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
110
Gabler Edition Wissenschaft
107
Service business
107
Services marketing quarterly
105
European journal of operational research : EJOR
104
Journal of health organization and management
103
Health care management review : HCM review
101
Journal of air transport management
100
International journal of business excellence
99
The journal of applied behavioral science
98
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ECONIS (ZBW)
150
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1
Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha
;
Ramanthan, Ramakrishnan
- In:
International journal of contemporary hospitality management
23
(
2011
)
1
,
pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
Saved in:
2
Measuring service quality in mid-scale hotels
Rauch, Dennis A.
;
Collins, Michael Dwain
;
Nale, Robert D.
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 87-106
Persistent link: https://www.econbiz.de/10010516506
Saved in:
3
How do international tourists perceive hotel quality? : an exploratory study of service qualtiy in Antalya tourism region
Dortyol, Ibrahim Taylan
;
Varinli, Inci
;
Kitapci, Olgun
- In:
International journal of contemporary hospitality management
26
(
2014
)
3
,
pp. 470-495
Persistent link: https://www.econbiz.de/10010358419
Saved in:
4
The effects of restaurant quality attributes on consumer behavioral intentions
Bujisic, Milos
;
Hutchinson, Joe
;
Parsa, H. G.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1270-1291
Persistent link: https://www.econbiz.de/10010467913
Saved in:
5
The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang
;
Lee, Hye-rin
;
Kim, Woon Gon
- In:
International journal of contemporary hospitality management
24
(
2012
)
2
,
pp. 200-223
Persistent link: https://www.econbiz.de/10009544226
Saved in:
6
Exploring multidimensional quality attributes of incentive travels
Lee, Jin-soo
;
Chiang, Chia-Hao
- In:
International journal of contemporary hospitality management
29
(
2017
)
8
,
pp. 2198-2214
Persistent link: https://www.econbiz.de/10011783645
Saved in:
7
The structural relationship between TQM, employee satisfaction and hotel performance
Amin, Muslim
;
Aldakhil, Abdullah Mohamed
;
Wu, Chengzhong
; …
- In:
International journal of contemporary hospitality management
29
(
2017
)
4
,
pp. 1256-1278
Persistent link: https://www.econbiz.de/10011708033
Saved in:
8
Integrating service quality as a second-order factor in a customer satisfaction and loyalty model
Nunkoo, Robin
;
Teeroovengadum, Viraiyan
;
Thomas, Peta
; …
- In:
International journal of contemporary hospitality management
29
(
2017
)
12
,
pp. 2978-3005
Persistent link: https://www.econbiz.de/10011804902
Saved in:
9
Cue congruence effects of attribute performance and hosts' service quality attributes on room sales on peer-to-peer accommodation platforms
Chen, Dongzhi
;
Bi, Jian-Wu
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3634-3654
Persistent link: https://www.econbiz.de/10013412934
Saved in:
10
How does quality of mobile food delivery services influence customer loyalty? : Gronroos’s service quality perspective
Diep Ngoc Su
;
Duy Quy Nguyen-Phuoc
;
Tien Hanh Duong
;
My …
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4178-4205
Persistent link: https://www.econbiz.de/10013413352
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